Senior / Guest Service Assistant, Club Lounge

THE BARRACKS HOTEL SENTOSA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a guest service representative to create memorable experiences in the lobby and club lounge. The role requires good communication skills, a positive attitude, and the ability to work on shifts including weekends and public holidays. Employees will benefit from medical coverage, flexible leave options, and birthday vouchers.

Benefits

Medical benefits

Flexible leave

Birthday vouchers

Annual health screening

Insurance coverage

Qualifications

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.

Responsibilities

• Create positive and memorable guests’ experiences.
• Collaborate with Assistant Manager to provide courteous services.
• Maintain knowledge of guests’ arrivals and events.

Skills

Good communication skills

Positive attitude

Outgoing personality

Education

PSLE or its equivalent

Job description

Responsibilities

• Create positive and memorable guests’ experiences within the hotel lobby and club lounge (Living Room).
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Benefits

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.