Senior / Guest Service Assistant

VILLAGE HOTEL KATONG; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premier hotel in Singapore is seeking enthusiastic individuals to enhance guests' experiences in the lobby and reception area. This role involves collaborating with the Assistant Manager, addressing guest complaints, and ensuring efficient service. The ideal candidate should have a positive attitude, good communication skills, and be open to shift work. No prior experience is required, making this an excellent opportunity for those looking to start their careers in hospitality.

Qualifications

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends, and Public Holidays.
• Positive attitude with an outgoing personality.

Responsibilities

• Create positive and memorable guests’ experiences in the lobby and reception area.
• Collaborate with the Assistant Manager to provide efficient services to guests.
• Maintain knowledge of guests’ arrivals, events, and amenities.

Skills

Good communication skills

Positive attitude

Outgoing personality

Education

Completion of PSLE or its equivalent

Job description

Responsibilities:

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements:

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.