Senior / Guest Service Assistant

VILLAGE HOTEL SENTOSA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is seeking a guest services associate responsible for providing courteous services and addressing guest inquiries. The role involves liaising with various departments, making courtesy calls, and ensuring exceptional hospitality. Candidates should have O-Level qualifications and a positive attitude. Experience in the hospitality sector is preferred. Various employee benefits, including medical and birthday leave, are offered.

Benefits

Medical benefits

Flexi and Birthday Leave

Annual Health Screening

Insurance Coverage

Qualifications

• O-Level or equivalent required.
• Willingness to perform rotating shifts is essential.
• Experience in hospitality preferred.

Responsibilities

• Provide courteous services to guests and respond to complaints efficiently.
• Liaise with Concierge and Front Office regarding guest arrivals.
• Make courtesy calls to guests and ensure they are satisfied.

Skills

Positive attitude

Good communication skills

Experience in hospitality

Education

O-Level or equivalent

Tools

Opera

Job description

Responsibilities

• Work closely with the Assistant Manager and priovvided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.