Senior / Guest Service Assistant

OASIA HOTEL NOVENA, SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality establishment in Singapore is looking for a customer service-oriented individual to join their team. The role involves working closely with the Assistant Manager, addressing guests' needs, and collaborating with staff for efficient service. Candidates should have a positive attitude, good communication skills, and ideally some experience in the hospitality sector. The position requires willingness to work rotating shifts. Employees enjoy various benefits including medical coverage and annual health screenings.

Benefits

Medical benefits

Flexi leave

Birthday leave

Annual health screening

Insurance coverage

Qualifications

• Willingness to perform rotating shifts.
• Experience in hospitality is a plus.
• Ability to assist guests with enquiries and complaints.

Responsibilities

• Provide courteous service to guests.
• Liaise with Concierge and Front Office on guest matters.
• Make courtesy calls to guests.
• Ensure efficient baggage and transport handling.

Skills

Good communication skills

Positive attitude

Outgoing personality

Education

O-Level or equivalent

Tools

Opera

Job description

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.