Senior Freight Customer Service Manager

EA RECRUITMENT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established logistics firm in Singapore seeks an experienced Manager in Freight Forwarding to enhance customer service and operational efficiency. The ideal candidate will have at least 4 years in logistics, including 2+ years in a supervisory role, strong knowledge of air, sea, and road freight operations, and excellent leadership skills. You'll negotiate rates, resolve issues, and analyze data to help grow the department. Competitive salary between $4000 and $4800, plus variable bonus and benefits.

Benefits

Variable bonus

Excellent welfare and benefits

Career progression opportunities

Qualifications

• Minimum 4 years’ experience in freight forwarding/logistics.
• At least 2 years in a supervisory or managerial role.
• Strong knowledge of operational processes in freight.

Responsibilities

• Improve customer service experience and facilitate growth.
• Negotiate rates with airlines and agents.
• Resolve customer issues and maintain documentation.
• Analyze statistics and build relationships with carriers.

Skills

Freight forwarding experience

Air, sea, and road freight operations

Customer service skills

Leadership and team management

Problem-solving skills

Communication skills

Prioritization and task handling under pressure

Commercial awareness

Tools

Freight management systems

MS Office

Job description

A well-established logistics firm in Singapore seeks an experienced Manager in Freight Forwarding to enhance customer service and operational efficiency. The ideal candidate will have at least 4 years in logistics, including 2+ years in a supervisory role, strong knowledge of air, sea, and road freight operations, and excellent leadership skills. You'll negotiate rates, resolve issues, and analyze data to help grow the department. Competitive salary between $4000 and $4800, plus variable bonus and benefits.