Senior / Field Service Engineer

LTX-Credence Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Singapore seeks a technical support specialist to coordinate installations, troubleshoot equipment issues, and provide customer training. The role requires a Bachelor’s degree in Micro-mechanics or Mechanics, strong mechanical skills, and fluency in English. Join a dynamic team focused on high-quality service and support.

Qualifications

• Bachelor’s degree in Micro-mechanics/ Mechanics or equivalent.
• Good knowledge of electronics/ mechanical.
• Strong background in mechanical/ electro-mechanics or equivalent field.
• Fluent English (spoken and written skills).

Responsibilities

• Coordinate installation and equipment set-up at customer site.
• Trouble shooting, provide technical solutions, and analyse machine issues.
• Understand customer service process flow and apply accordingly.
• Update project issues into WebQC and follow up with the factory.
• Be the main contact to communicate daily service support with customers.

Skills

Good knowledge of electronics

Mechanical skills

Troubleshooting

Fluent English

Education

Bachelor’s degree in Micro-mechanics or Mechanics

Job description

RESPONSIBILITIES

• Coordinate installation and equipment set-up & retrofit kit at customer site which include but not limited to vision system, test contacting, interfacing with other sub-system. Perform acceptance of protocol/buyoff with customer upon installation and set up within the timeframe. Provide equipment operation & basic maintenance training to customer

• Trouble shooting, provide technical solution, analyse on-site machine issue raised by customer

• Report forthwith on such activity, special problem or technical shortcomings that may affect the smooth operation of the job perform on customer site. Update all technical report accordingly

• Understand customer service process flow (Company ISO), and apply accordingly through daily activity and in-house/ on-site support, in order to fulfil company’s vision and quality policy

• Update the project issue into WebQC and follow up with the factory (Project Manager, Engineering dept and Account Manager) to resolve it within committed date. Review all listed issues through weekly meeting with customer and internal technical staff, manage highlighted issue till closure

• Responsible and follow up on activity for assigned customer. Be the main window to communicate between Cohu and customers on the daily service support (include factory/ engineering support)/ issue on the machine, escalate to superior if not getting any internal support

• Work is to perform with no compromise in quality, both in handling technical topic and communication (both internal and external), do not expose internal confidential communication to customers

• Coordinate the activity with schedule plan, align with customers to meet customer’s timeframe expectation

• Any tasks that may be assigned to you from time to time

REQUIREMENTS

• Bachelor’s degree in Micro-mechanics/ Mechanics or equivalent.

• Good knowledge of electronics/ mechanical.

• Strong background of mechanical/ electro-mechanics or equivalent field.

• Fluent English (spoken and/ written skills).

• Knowledge on other languages will be an added advantage.