Senior Field Service Engineer

LAM RESEARCH SINGAPORE PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading tech solutions provider in Singapore is seeking a skilled technician responsible for installing and maintaining etch/clean/deposition equipment. The role requires strong communication and technical skills, engineering background, and the ability to work in a Fab environment. Candidates must be willing to engage customers and manage service actions effectively while adhering to safety protocols.

Qualifications

• Graduate in engineering or equivalent field.
• Strong communication and interpersonal skills.
• Experience in engaging customers on technical solutions.
• Ability to work in a Fab environment with shift and standby duties.
• Willingness to wear personal protective clothing.

Responsibilities

• Install and relocate equipment at customer sites.
• Perform preventive maintenance and respond to equipment issues.
• Troubleshoot and conduct diagnostic procedures.
• Liaise with customers regarding service actions.
• Prepare and maintain service records and management reports.
• Develop good customer relations during service execution.

Skills

Good communication skills

Interpersonal relations skills

Customer engagement

Technical solutions

Education

Engineering degree or equivalent

Job description

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or elevate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment