Senior Field Application Engineer, APAC, Singapore

Casambi; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading lighting technology company in Singapore seeks a Senior Field Application Engineer to provide technical support across the APAC region. The candidate will lead a team, communicate with partners and customers in English and Mandarin, and collaborate with Sales teams. Required qualifications include certification in a related field, strong communication skills, and 5-10 years of experience in lighting control systems. Proficiency in Microsoft Office and AutoCAD is preferred.

Qualifications

• 5-10 years of experience in lighting control systems or field applications.
• Expertise in lighting controls like DALI, KNX, or DMX is a big plus.
• Experience in handling and troubleshooting electrical products.

Responsibilities

• Lead and supervise the Field Application Engineers across APAC.
• Provide technical support across APAC to partners and projects.
• Collaborate with the APAC Sales team to ensure smooth customer journey.

Skills

Communication in English

Communication in Mandarin

Time management

Customer-focused approach

Education

Certification in Electrical Engineering or related field

Degree in relevant technical discipline

Tools

AutoCAD

Microsoft Office

Microsoft Teams

SharePoint

Job description

Casambi is looking for a senior field application engineer who will provide technical support to Casambi’s partners, across the manufacturers, luminaire partners, system integrators, specifiers across APAC.

Responsibilities

• Lead and supervise team of other Field Application Engineers across APAC.
• Provide technical support to Casambi projects across APAC via email, phone call, video calls and on-site visits (Singapore only).
• Able to communicate clearly with international customers in verbal and written English and Mandarin.
• Work with escalation points with the global Technical Support team to drive the resolution of complex issues.
• Provide technical support and onboarding to Casambi Ecosystem partners, enabling them to effectively utilise our platform and services.
• RMA products investigation for Casambi products across APAC.
• Design, specify and provide smart lighting controls design solution, meeting client expectations and adhering to company standards.
• Design, develop and manage Casambi solutions for various lighting applications and verticals across APAC.
• Collaborate with APAC Sales team to ensure smooth customer journey from Sales team to Design.
• Specify Casambi’s wireless lighting control solutions to projects in the market.
• Work with global Specification Success team as a regional advocate for specifiers in APAC region.

Education

• Certification in Electrical Engineering, Lighting Technology, or a related technical discipline.
• 5-10 years of experience in lighting control systems, field applications, or commissioning roles.
• Strong command of English, both written and spoken.
• Strong command of Mandarin, spoken.
• Degree is preferred.

Technical Skills

• Proficient in providing hands‑on demonstrations and explaining technical and functional details of lighting control systems.
• Proficient in handling and troubleshooting electrical products.
• Proven 5‑7 years of technical expertise and experience in lighting and lighting controls such as DALI, KNX or DMX is a big plus.
• Experience with AutoCAD preferred.
• Prior working experience with electrical contractors and system integrators is a plus.
• Previous project experience from design stage to installation stage.

Soft Skills

• Excellent time management skills and ability to independently multitask and prioritize work.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer‑focused, solution‑oriented mindset.
• Attention to detail and technical problem‑solving skills.
• Advanced proficiency required in Microsoft Office, Microsoft Teams and SharePoint.

Working time & Office

Monday – Friday, 9am – 6pm

Office located at Singapore.