Senior Executive/ (Senior) Assistant Manager, Operations Support Services - General Services

National University Polyclinics; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare institution in Singapore is seeking a manager for OSS-General Services. The role involves overseeing operations, improving services, and ensuring proper management of security and carpark functions. Candidates should possess a Bachelor's degree in a relevant field and demonstrate strong communication and analytical skills. This position also includes logistics and procurement responsibilities.

Qualifications

• Bachelor's degree is required.
• Must have service-oriented and customer-focused mindset.
• Strong communication and analytical skills are necessary.

Responsibilities

• Manage operations and systems in OSS-General Services.
• Handle service feedback and propose improvements.
• Assist with logistics, procurement, and inventory management.

Skills

Service oriented

Customer-focused

Communication skills

Analytical skills

Interpersonal skills

Education

Bachelor’s Degree in Public Safety and Security or Engineering

Job description

Job Details

Job ID: 8848

Job Function: Ancillary

Institution: National University Hospital

Job Purpose

The staff is responsible for managing the assigned functions in OSS-General Services.

Responsibilities

Primary Responsibilities and Duties (80%)

• Manages the operation and systems, as well as reviews and improvements of the functional units in OSS-General Services:
  • Security & Carpark Management
    • Ensure the clear administration of carpark policy
    • Management of service vendors performance in terms of maintenance, breakdown response and cost of service of the key systems (Card access, CCTV, Carpark, walkie talkee)
    • Proper maintenance of the overall master key and process of key issuance, audit and changes.
    • Review the various Code Black, feedback, Ehor cases raised and recommend improvement and changes where necessary.
    • Work closely with Queenstown NPC for the investigation and review of cases reported from NUH, and takes necessary and relevant actions to help the hospital in reducing them.
    • Participate in the KRWSSWG team to promote and enhance security awareness and support
    • Conduct of regular dialogue session with staff
• Handles service feedback and review/improvement to the services.
• Review and propose new initiatives to improve the services.
• Ensure timely review of service/lease/license contract terms and conditions and cost of services/contracts.
• Work with the various functions’ staff and other NUH departments on service improvement initiatives.
• Work with the various functions to manage and review the feedback / incidents and ensure corrective action and necessary follow up on discipline or workflow update is done
• Assist with the department’s logistics, equipment and services including procurement, inventory, payments and record management.
• Assist with the review and updating of the department’s policy, SOP documents, Emergency Response plan for the department and financial budgeting.

Secondary Responsibilities and Duties (20%)

• Handles Staff Development and discipline.
• Timely completion of assigned projects within approved budget amount.
• To review training plan of direct staff
• Maintenance of respective functional unit’s SOPs and documentations.
• Perform any other duties assigned by Supervisor.

Job Specification/Requirements

• Minimum Bachelor’s Degree. (Public Safety and Security, Engineering)
• Service oriented and customer focused.
• Good communication and interpersonal skills.
• Good analytical and process skills.
• Office hours : Mon-Thur : 830am to 6pm , Fri : 830am to 530pm