Senior Executive (Programme Management and Student Support)

PSB Academy; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading educational institution in Singapore is looking for a Senior Executive (Programme Management and Student Support) to manage student systems, monitor enrolments, and provide comprehensive support to students. Ideal candidate should have a degree and 3-4 years of relevant experience, excellent communication skills, and familiarity with higher education qualifications. This position offers opportunities for engagement with students and university partners.

Qualifications

• 3-4 years of experience in a relevant field.
• Ability to plan, prioritize, and organize work independently.
• Good understanding of higher education qualifications in Singapore.

Responsibilities

• Manage Student Learning Management System.
• Monitor students' term enrolment and payment.
• Conduct regular class visits and plan reassessment dates.

Skills

Teamwork

Communication

Organization

Numeracy

Education

Degree in any discipline

Tools

Microsoft Office (Word, PowerPoint, Excel)

Resource optimization tools

Job description

Senior Executive (Programme Management and Student Support)

Manage Student Learning Management System for students and teaching staff. (include creation of account, module enrolment and de-activation of inactive students etc)

Monitor students' term enrolment and provide advice on their pathway and ensure accurate module enrolment in the Student Management System.

Ensure course fee invoices are sent to students and monitor payment.

Assigned and informed students on tutorial groups (if required).

Monitor student pass validity to ensure international students have a valid student pass.

During Term

Monitor students' attendance and meet students with low attendance.

Liaise with University partners on students' administrative matters. (For university programmes)

Conduct Staff-Student Liaison meeting with faculty and university partners.

Conduct regular class visits. · Reconcile and process royalty payment to university partners.

Plan reassessment dates and liaise with exam department on assessments related matters.

Post Term Commencement

Ensure End of Course Evaluations are done for modules conducted.

For graduated students: ensure that student pass are cancelled and status in the Student Management System is updated.

Assist in the organizing of students' graduation ceremony.

Student Support

Process and provide course counseling to students’ deferment, withdrawal, program transfer request, etc.

Attend to students' enquiries (walk-in, I emails/PSB mobile app) and Hive service.

Others

Any other ad-hoc duties as required by the company from time to time.

Support in Open-house or other events as required.

Requirements

Degree holder in any discipline with 3-4 years of experience.

Good team working skills and a flexible approach to delivering team results.

Ability to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.

Good oral and written communication skills and ability to liaise and network with internal and external stakeholders.

Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail.

Good understanding of higher education qualifications in Singapore and internationally.

Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel.

Knowledge and experience in using resource optimization tools will be advantageous.