Senior Executive (Process Improvement) @ Geylang Bahru / Up $4800

PERSOL; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A company in Singapore is looking for an experienced operations coordinator. Responsibilities include managing invoice processing, validating purchase orders, and preparing operational reports. Ideal candidates have 3-5 years of relevant experience and proficiency in Excel and Power BI.

Qualifications

• Minimum 3–5 years of experience in administration or backend operations.
• Proven experience in defining and maintaining process frameworks.
• Strong attention to detail and organization.

Responsibilities

• Issue and validate Purchase Orders and Work Orders.
• Manage invoicing and collection of payments.
• Prepare management reports and dashboards for operational performance.

Skills

Process improvement

Data analysis

Communication skills

Microsoft Excel

Problem-solving

Tools

Salesforce

Power BI

ServiceNow

Job description

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

Core Operations

• Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.
• Maintain and update the resident database, including onboarding, sign-ups, and cancellations.
• Process contractor invoices and ensure timely payments.
• Manage invoicing and collection of payments from residents.

Reporting & Analysis

• Prepare management reports and dashboards to track operational performance.
• Analyze data trends to identify areas for improvement and support strategic planning.
• Assist the management team with project coordination and administrative tasks.
• Liaise with internal and cross functional departments to ensure alignment and timely execution of deliverables.

Governance and Process Improvement

• Lead the transition of the billing process to reduce manual intervention and optimize manpower.
• Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuity.
• Establish governance frameworks across functions to ensure compliance with company policies and facilitate transition into Business-As-Usual (BAU) operations.
• Ensuring regulatory and operational compliance.
• Driving continuous improvement.

Job Requirements

• Minimum 3–5 years of experience in administration, backend operations and process improvement.
• Proven experience in defining, mapping and maintaining process frameworks.
• Advanced Microsoft Office skills, especially Excel (pivot tables, formulas, dashboards), Power BI.
• Experience using Salesforce for resident or customer relationship management.
• Familiarity with ServiceNow for workflow automation, ticketing, or service management.
• Comfortable working with data visualization tools and enterprise systems.
• Meticulous and organized, with a strong attention to detail.
• Analytical mindset with the ability to interpret data and generate insights.
• Proactive and resourceful, able to work independently and collaboratively.
• Excellent communication and interpersonal skills.
• High integrity and commitment to governance and compliance.
• Ability to work independently and as part of a team.

We regret to inform that only shortlisted candidates will be notified.