Senior Executive – Postgraduate Programmes & Student Acquisition

Manchester Worldwide Institute of Higher Education, SE Asia; Singapore; On-site; SGD 40,000 - 60,000; Part time

Job summary

An international higher education institute in Singapore is seeking an enthusiastic Admissions Counsellor to promote part-time postgraduate programs. The role involves telemarketing, CRM management, and guiding prospective students through the admissions process. Ideal candidates will have telemarketing experience, strong communication skills, and a Bachelor's degree in Business Administration or Finance. Opportunities for growth within the admissions department are available.

Qualifications

• Proven experience in telemarketing, sales, or admissions counselling, preferably in the education sector.
• Strong communication and interpersonal skills, with the ability to build rapport across various platforms.
• Familiarity with admissions processes and document handling.

Responsibilities

• Conduct telemarketing activities to promote postgraduate programs.
• Manage inquiries from prospective students about program offerings.
• Use CRM systems to track interactions and maintain prospect records.

Skills

Telemarketing experience

CRM proficiency

Interpersonal skills

Results-oriented

Organisational skills

Education

Bachelor’s degree in Business Administration or Finance

Tools

WhatsApp for business

Job description

Manchester Worldwide Institute of Higher Education, SE Asia – Raffles Place

Admissions Counsellor (Post‑graduate programmes)

We are seeking an enthusiastic Senior Executive to promote our part‑time postgraduate programmes through telemarketing, WhatsApp follow‑ups, CRM management, and personalised engagement with prospective students. In this dynamic role, you will guide potential candidates through the admissions process, from initial inquiries to application submission, ensuring a seamless experience.

A successful Admissions Counsellor must be personable, organised, and results‑driven, with the ability to connect with prospective students and address their needs effectively. The ideal candidate will demonstrate patience, adaptability, and professionalism in handling inquiries and concerns.

The goal is to contribute to the success of our postgraduate programmes by expanding outreach and supporting prospective students throughout their journey.

Responsibilities

• Conduct telemarketing activities, including cold calls and WhatsApp follow‑ups, to promote postgraduate programs.
• Manage inquiries from prospective students, providing detailed information about program offerings, application requirements, and career benefits.
• Use CRM systems to track interactions, schedule follow‑ups, and maintain accurate records of prospects.
• Upload application forms, review submissions, and assist students in completing the admissions process.
• Collaborate with team members to provide timely responses and ensure applications progress smoothly.
• Send collaterals such as brochures, program guides, and application links via WhatsApp or email.
• Address concerns, resolve complaints, and maintain the university's professional reputation.
• Achieve admissions targets through strategic follow‑ups and personalised engagement.
• Provide feedback to enhance marketing strategies and program offerings.

Requirements and Skills

• Proven experience in telemarketing, sales, or admissions counselling, preferably in the education sector.
• Proficient in using CRM systems, WhatsApp for business, and other communication tools.
• Strong communication and interpersonal skills, with the ability to build rapport across various platforms.
• Results‑oriented, with a proven track record of meeting or exceeding targets.
• Organised and detail‑oriented, capable of managing multiple tasks and timelines.
• Familiarity with admissions processes and document handling.
• A Bachelor’s degree in Business Administration or Finance; additional certifications in sales or marketing are a plus.

Career Progression

This role offers opportunities for growth within SE Asia’s admissions or related departments, including event management and marketing.