Senior Executive, Operations & Technology (Customer Relationship Services)

SGX; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A financial services provider in Singapore is seeking a Customer Service Representative to enhance service offerings and provide exceptional support to retail and corporate investors. The role involves managing inquiries, advocating for digital transformation, and collaborating with various teams to deliver tailored solutions. Applicants should possess strong project management and analytical skills, along with a team-oriented mindset. Ideal for individuals with a 'can-do' attitude and a dedication to premium service delivery.

Qualifications

• Experience in delivering premium quality to retail and corporate investors.
• Project management skills in a client-facing environment.
• Strong critical thinking and problem-solving ability required.

Responsibilities

• Answer customer inquiries via hotline.
• Manage investors' portfolio transactions.
• Advocate for digitalization to educate investors.

Skills

Delivering premium quality standards

Project management

Experience with self-serve chatbots

Team-oriented

Operation data analytic skills

Critical thinking

Problem-solving ability

Job description

Company: Singapore Exchange Location: Singapore, SG Unit: Operations & Technology Requisition ID: 3117

Job Summary

Note this is a 2 years contract role.

Key Deliverables

Represent SGX in offering effective solutions while rendering top-in-class service experience

Job Responsibilities

• Answer customer enquiries received via hotline
• Resolve investors’ written queries through multi-channel customers’ platform, including emails and live chat
• Manage investors’ portfolio transactions
• Resolve or manage escalation matters
• Be an advocate for digitalization to educate & guide the investors to self‑serve options to facilitate the transactions or service functionalities
• Liaise with other units to provide appropriate or customized solutions to these value clients
• Participate in or provide support for project and initiatives
• Report daily and monthly management statistics
• Complete ad‑hoc assignments as required

Job Requirements

• Experience in delivering premium quality standard to retail & corporate investors
• Project management in client facing environment.
• Experience in managing self‑serve chatbots and machine learning skills preferred
• “Can‑do” attitude and a team‑player
• Eye for details with operation data analytic skill
• Strong critical thinking and problem solving ability