Senior Executive Operations & Digital Management, IP Strategy Solutions

IPOS INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading intellectual property consultancy in Singapore is looking for a dynamic professional to manage departmental operations and enhance productivity. Key responsibilities include preparing management reports, overseeing digital systems like SharePoint and CRM tools, and utilizing AI solutions to streamline processes. The ideal candidate will have a relevant degree, 2–4 years of experience, and strong skills in business operations and project management. If you are resourceful and proactive, we welcome your application.

Qualifications

• 2–4 years of experience in business operations, project management, or business support roles.
• Ability to handle data and prepare clear, concise management reports.
• Proactive, resourceful, and team-oriented.

Responsibilities

• Prepare management reports and dashboards, tracking performance indicators.
• Maintain and structure department’s SharePoint sites for information accessibility.
• Manage the CRM system, ensuring data integrity and optimizing efficiency.

Skills

Business operations

Project management

SharePoint

CRM systems (Salesforce or Microsoft Dynamics)

Microsoft Excel

Power BI

Communication

Interpersonal skills

Education

Degree in a relevant field

Tools

Salesforce

Microsoft Dynamics

Power Automate

Job description

About the Role

Reporting to the Director of the IP Strategy Solutions unit, you will join a dynamic team that is actively building the ecosystem of support to help enterprises grow by empowering them to manage their IP / intangible assets ("IP/IA") in support of business goals. We are looking for a versatile, proactive, and tech-savvy professional to ensure the smooth operations of the department.

Key Responsibilities

Reporting & Analytics:

• Prepare management reports and dashboards, and tracking performance indicators to support data-driven decision-making.

Digital Systems & Knowledge Management (KM):

• Serve as the lead for Knowledge Management, maintaining and structuring the department’s SharePoint sites to ensure information is accessible and secure.
• Manage the Customer Relationship Management (CRM) system, ensuring data integrity and optimising the platform for efficiency.
• Act as the department website representative, coordinating updates and ensuring content accuracy in collaboration with the marketing team.
• Spearhead or assist in the development of internal AI tools and automation workflows to streamline repetitive tasks and enhance productivity, in collaboration with the IT team.
• Stay abreast of emerging digital trends to recommend improvements to existing operational processes.

General Operations and Procurement

• Organise and act as the secretariat for department meetings, including scheduling, preparing agendas, and tracking follow-up actions.
• Manage the department’s budget and procurement processes, ensuring compliance with organisational procurement policies.
• Manage the operations and logistics of the department’s events and engagement activities, online and offline.

Are you the one?

• A degree in a relevant field.
• 2–4 years of experience in business operations, project management, or business support roles.
• Experience with SharePoint, CRM systems (e.g., Salesforce or Microsoft Dynamics), and Microsoft Excel and PowerBI.
• Ability to handle data and prepare clear, concise management reports.
• A keen interest in AI tools (e.g., Generative AI, Power Automate) and a track record of using technology to solve operational "pain points".
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, resourceful and team-oriented.

To apply for this position, please email your CV to [e-mail]

We regret to inform that only shortlisted candidates will be notified.

About IPOS International

IPOS International, a wholly‐owned subsidiary of the Intellectual Property Office of Singapore, aims to catalyse industry and enterprise growth by providing IP expertise. To achieve this, we will offer committed and passionate individuals a place where their talent and opinions are valued. To succeed as an organisation, we believe in empowering individuals while working as a team of professionals withhonesty and displaying integrity as core values. We invest heavily in our people so that they get the training and development they need to succeed.

For more information on IPOS International, please visit www.iposinternational.com.