Senior Executive,Membership & Events

Institute of Internal Auditors Singapore, The; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A professional membership organization in Singapore seeks a dedicated Senior Executive for their Membership and Events team. The role involves managing membership processes, coordinating events, and fostering relationships with members and stakeholders. The ideal candidate has a diploma or degree in business or marketing, at least 2 years of experience, and strong customer service and organizational skills. Proficiency in CRM systems and Microsoft Office is required. Join us in supporting our internal audit community.

Qualifications

• At least 2 years of working experience, preferably in a professional membership organisation.
• Proficient in using CRM systems and membership databases.
• Able to work both independently and as part of a team.

Responsibilities

• Process new membership applications and check eligibility.
• Coordinate membership renewals and maintain the membership database.
• Assist in delivering outreach initiatives like events and webinars.
• Maintain and update membership database for accuracy.

Skills

Customer service orientation

Communication skills

Organisational skills

Attention to detail

Multitasking ability

Multitasking

Attention to detail

CRM system experience

Social media proficiency

Education

Diploma or degree in business, marketing or events management

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

We are seeking a dedicated and detail-oriented Senior Executive to join our Membership and Events team, supporting the growth, engagement, and retention of our internal audit community.

In this role, you will play a key part in managing membership processes, assisting with event planning and execution, and fostering meaningful relationships with members, partners, and stakeholders. You will work closely with internal departments and external collaborators to ensure the delivery of high-quality experiences that align with our mission to support internal audit professionals.

This is an exciting opportunity for someone passionate about serving a professional community within a purpose-driven organisation.

Key Responsibilities

• Process new membership applications, check eligibility, liaise with applicants, ensure all documentation is complete and send welcome communications.
• Respond to member enquiries and issues, acting as the first point of contact for individual members.
• Coordinate individual membership renewals and reminders.
• Maintain and update the membership database, ensure accuracy, and handle cancellations and subscription or billing updates.
• Support certification programmes by providing information and assisting with applications.
• Assist in delivering outreach and engagement initiatives such as events, conferences, webinars, and other member activities.
• Coordinate event logistics such as sourcing venues, catering, and managing communications.
• Work with the marketing and communications team to create promotional materials including social media content for both current and prospective members.

Qualifications and Skills

• A diploma or degree in business, marketing, or events management and/or with at least 2 years of working experience. Prior experience in a professional membership organisation or non-profit is a plus.
• Experience working with CRM systems and membership databases.
• Strong customer service orientation with good verbal and written communication skills.
• Strong organisational, time management, and multitasking ability.
• Able to work independently but also as part of a team.
• Attention to detail and ability to follow up to ensure tasks are completed.
• Proficient in Microsoft Word, Excel, and PowerPoint and able to assist with social media activities.

Interested applicants, please apply with your detailed resume. Only shortlisted applicants will be notified.