Senior Executive (Front Office)

National University of Singapore; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A prestigious educational institution in Singapore is seeking a Senior Executive (Front Office) to lead front desk operations, supervise staff, and ensure guest satisfaction. The ideal candidate has 2-3 years of experience in a guest service role, strong customer service, leadership, and organizational skills. Responsibilities include managing guest inquiries, supporting concierge duties, and ensuring smooth operation during shifts. This role offers opportunities for growth in a dynamic environment.

Qualifications

• Minimum 2-3 years of experience in front office or guest service roles, ideally with supervisory exposure.
• Knowledge of front office systems such as StarRez preferred.
• Flexible to work rotating shifts, weekends, and public holidays.

Responsibilities

• Provide professional front desk services including check-in, check-out, registration, and room assignment.
• Supervise and guide Front Office Executives and Associates during daily operations.
• Verify shift reports, cashier summaries, and guest feedback logs.
• Coordinate with Housekeeping, Engineering, and other departments to ensure seamless service.
• Assist in emergency situations following hotel safety and evacuation protocols.

Skills

Customer service skills

Leadership abilities

Communication skills

Problem-solving skills

Attention to detail

Organizational abilities

Education

Diploma in Hospitality, Tourism, or related field

Tools

MS Office

StarRez System

Job description

Job Title: Senior Executive (Front Office)

Posting Start Date: 12/11/2025

Job Description

Guest Services & Operations

• Provide professional front desk services including check-in, check-out, registration, and room assignment.
• Handle guest inquiries, feedback, and complaints efficiently to maintain satisfaction and service standards.
• Manage cashiering duties including billing, posting, and payment reconciliation.
• Serve as the shift leader, ensuring smooth operations during assigned shifts.
• Support concierge duties, including transport, luggage assistance, and guest requests.
• Monitor lobby presentation and ensure readiness for service at all times.
• Assist with mobile, kiosk, and digital guest touchpoints, including StarRez system operations, delivery robot and guest chat management.

Team Supervision & Development

• Supervise and guide Front Office Executives and Associates during daily operations.
• Conduct on-the-job coaching and ensure compliance with SOPs and service expectations.
• Assist in training new hires, reinforcing hotel procedures, and maintaining team morale.
• Support roster planning and ensure smooth shift handovers.

Administrative & Financial Duties

• Verify shift reports, cashier summaries, and guest feedback logs.
• Assist in maintaining inventory of Front Office supplies.
• Ensure accuracy in billing, posting, and payment processes.
• Support Assistant Manager in compiling operational data and performance metrics.

Collaboration & Communication

• Coordinate with Housekeeping, Engineering, and other departments to ensure seamless service.
• Communicate important updates, guest issues, and operational feedback to the Assistant Manager.
• Participate actively in daily briefings and inter-departmental meetings.

Safety & Crisis Management

• Assist in emergency situations following hotel safety and evacuation protocols.
• Report safety or security concerns promptly to management.
• Maintain readiness for emergency response and guest safety situations.

Qualifications

Education and Experience

• Diploma in Hospitality, Tourism, or related field preferred but not mandatory.
• Minimum 2–3 years of experience in front office or guest service roles, ideally with supervisory exposure.
• Knowledge of front office systems such as StarRez preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to perform cashiering and handle financial transactions accurately.
• Flexible to work rotating shifts, weekends, and public holidays.

Skills and Abilities

• Excellent customer service and communication skills.
• Strong leadership and organizational abilities.
• Attention to detail and high level of professionalism.
• Proficiency in MS Office and hotel management systems.
• Ability to multitask and remain calm under pressure.

Key Competencies

• Service-driven mindset focused on guest satisfaction.
• Leadership and accountability in shift operations.
• Team player with strong coordination and communication skills.
• Adaptability and initiative in pre-opening environments.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes