Senior Executive/ Executive (Volunteer Management & Development)

YMCA of Singapore; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent non-profit organization in Singapore is seeking an Executive for Volunteer Management & Development. This role focuses on end-to-end volunteer engagement, including recruitment, training, and retention, as well as building relationships with volunteers and managing data. Candidates should have a passion for volunteer development, strong communication skills, and the ability to problem-solve while working collaboratively. This is an opportunity to make a social impact.

Qualifications

• 2 to 5 years’ experience in volunteer management or direct volunteering.
• Passion in volunteer development and mobilization.
• Calm when faced with challenges.

Responsibilities

• Develop and implement plans to attract volunteers.
• Foster a positive environment to maintain volunteer motivation.
• Coordinate and lead volunteer training and appreciation initiatives.
• Maintain accurate records of volunteer data.

Skills

Relationship building

Communication

Problem-solving

Team player

Organization

Education

Degree or Diploma

Job description

JOB SUMMARY

The Executive for Volunteer Management & Development is responsible for end-to-end volunteer engagement, development and management activities. This includes developing strategies for volunteer recruitment, training, and retention; managing the volunteer lifecycle from screening to exit; working closely with colleagues to match programmes / organisation’s needs and volunteers’ interest and availability; maintaining databases of volunteers and volunteering activities; building relationships with volunteers and the organisations they are from; and evaluating volunteers’ experience.

Passion in volunteer development and mobilisation, strong communication and relationship building skills, ability to problem-solve, self-initiated and being a strong team player are critical to success in the role.

RESPONSIBILITIES

Recruitment & Engagement

• Develop and implement plans to attract volunteers with the right skills and interests for various roles and programmes.
• Foster a positive and supportive environment to maintain volunteer motivation and commitment.

Training & Support

• Develop and implement orientation and training sessions to prepare volunteers for their roles.
• Responsible for the review and planning of volunteer training programmes, including but not limited to the YMCA–NUS Volunteer Service Management Programme.
• Ensure volunteers are placed in roles that align with their skills, interests, and programmes / organization\'s needs.
• Offer guidance and support to volunteers to ensure their success and satisfaction.

Volunteer-Focused Initiatives & Relationship Management

• Coordinate and lead volunteer training, engagement and appreciation initiatives.
• Work closely with Programmes and Fundraising teams to foster relationships with corporate partners, public agencies and other non-profit organisations to cultivate volunteering opportunities and experiences.

Data Management & Evaluation

• Maintain accurate records of volunteer data, participation, training, and hours.
• Ensure adherence to Personal Data Protection Act (PDPA) in data management.
• Evaluate and report on success of volunteer recruitment and initiatives.
• Use data to inform volunteer management and development strategies and identify areas for improvement.

Policies, Procedures & Risk Management

• Review and update policies and procedures to guide volunteers, volunteer management and volunteer development effectively.
• Conduct risk assessments and implement measures to ensure volunteer and participants / clients’ safety, and programme effectiveness.

JOB REQUIREMENTS

• Degree or Diploma with 2 to 5 years’ experience in volunteer management or direct volunteering
• Passion in volunteer development and mobilization and creating social impact
• Strong communication and relationship building skill
• Calm when faced with challenges and able to problem-solve
• Self-initiated and strong team player
• Excellent in planning and organising, able to handle multiple priorities, with keen attention to details