Senior Executive/ Executive Programme Operations & Client Services

National University of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking a Programme Operations Coordinator to support postgraduate and executive education programmes. This role involves managing operations, enhancing processes, and ensuring a positive learner experience. The ideal candidate has a diploma or bachelor's degree and at least 2 years of relevant experience, along with strong communication skills and proficiency in MS Excel. A passion for educational operations and client service is essential.

Qualifications

• At least 2 years of relevant experience in programme operations and customer services.
• Experience in an educational institute preferred.

Responsibilities

• Manage end-to-end programme operations for Executive Education and/or Graduate Programmes.
• Collaborate cross-functionally to manage key client accounts.
• Coordinate class operations through effective timetable planning.
• Lead/support events such as student commencement ceremonies.
• Review and enhance operational processes for efficiency.
• Perform data analysis and generate reports for decision-making.
• Provide secretarial and administrative support for meetings.
• Partner with teaching staff to strengthen client-centricity.
• Undertake ad-hoc projects related to programme operations.

Skills

Strong communication skills

Customer service orientation

Organizational skills

Attention to detail

Teamwork

Education

Diploma holder/Bachelor's degree

Tools

MS Excel

Job description

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job Description

Are you passionate about dynamic and fast-moving operations and committed to delivering good customer service? Join us at NUS-ISS in a pivotal role supporting the day-to-day operations of our postgraduate and/or executive education programmes for local, international, and corporate learners. As part of the Programme Operations & Client Services Team, you'll be involved in the full spectrum of student and learner administration—from application and admissions to course delivery, assessments, and graduation.

How you’ll make an impact

• Manage end-to-end programme operations for Executive Education and/or Graduate Programmes, including application processing, administering course and programme enrolment, student feedback management, examination administration, and handling learners' enquiries to ensure a seamless and positive learner experience.
• Collaborate cross-functionally to support the management of key client accounts.
• Coordinate class operations through effective timetable planning and resource allocation, such as classroom bookings and scheduling.
• Lead and/or support events such as student commencement ceremonies and other activities.
• Contribute to continuous improvement by reviewing and enhancing operational processes and guidelines to drive efficiency and align with industry best practices.
• Perform data analysis and generate reports for both internal and external stakeholders to support decision-making and track progress.
• Provide secretarial and administrative support for scheduled meetings, accreditation-related matters and report preparation.
• Partner with teaching and functional staff to strengthen client-centricity and uphold operational excellence.
• Undertake ad-hoc projects related to programme operations and student services as required.

What Makes you Shine

• Diploma holder/Bachelor's degree with at least 2 years of relevant experience in programme operations and customer services, preferably in an educational institute
• Strong communication skills and service-oriented
• Well organized with good monitoring and follow-up skills within tight deadlines
• Meticulous and attentive due to the sensitive nature of the work
• Self-driven, resourceful and excellent team player
• Proficient with MS office applications especially MS Excel

We welcome applications from experienced professionals who bring maturity, initiative, and a collaborative spirit to the team. If you have a strong eye for detail, a passion for education operations, and a commitment to delivering excellent client service, we’d love to hear from you.

More Information.

Job Requisition ID : 25748