Senior Executive / Executive (Planning & Programme Management)

PSB Academy Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading educational institution in Singapore is seeking a Programme Coordinator. This role involves planning schedules, managing student administration, and liaising with internal and external stakeholders. Ideal candidates should possess a degree, have strong organizational and communication skills, and be able to work independently. Experience in the Private Education industry is a plus. The job offers shift hours from 8:30 AM to 6 PM or 10 AM to 7 PM.

Qualifications

• 1-2 years working experience.
• Experience in the Private Education industry is an advantage.
• Ability to multi-task effectively.

Responsibilities

• Prepare overall schedules based on programme information.
• Manage student services administration and queries.
• Liaise with vendors and internal stakeholders.

Skills

Organizational skills

Communication skills

Attention to detail

Teamwork

Education

Degree in any discipline

Tools

Microsoft Office

Syllabus Plus

eTeam system

Job description

1. Programme Planning & Scheduling

• Prepare Overall Schedule based on programme information and input from Schools.
• Plan and schedule timetables with scheduling system (Syllabus Plus) and release timetables within the given timeframe.
• Work with Heads of Schools to schedule assignments to academics (Full Time/Associates) and to ensure full-time academics are prioritized and optimally assigned to teaching assignments.
• Provide accurate information and schedule promptly and updates to relevant stakeholders as and when necessary.
• Liaise with vendors for outsourced tasks, such as lecturer placement, issuance of contract and payroll processing etc and support in providing necessary data and information where required.
• Managing and updating the pool of Associated Lecturers.

2. Resource Planning & Data Management

• Plan and manage resources (e.g. room, lecturers) using Syllabus Plus to ensure smooth delivery of programmes.
• Input, maintain and update information and data to student management system using eTeam system and / or other applicable applications.
• Ensure up-to-date AL’s name list and list of modules taught by each AL.
• Liaise with relevant department for all statutory updates on programmes and AL

3. Exams

• Working with Exam Team to plan examination schedules for assigned programmes.
• Liaise with Exam Centre for main and re-exams.
• Support Exam Team to liaise with associates/academics for preparing assessment material at pre-course stage

4. Student Management

• Perform full spectrum of student services administration, including but not limited to
• Organise and conduct orientation for new students
• Prepare and disseminate confirmed start term, test/quiz/exam information to students
• Resolve student’s queries and issues pertaining to their pathway and course administration
• Handling and processing of student’s queries/requests (re-module, deferment, extension, exemption, programme switch, withdrawal, etc)
• Monitor and track module enrolments of students in each term and follow-up on deviations to standard study pathway
• Use the Student Management System to perform and administer the enrolment of students for their study
• Monitor attendance of students, administer warning letters, follow-up on absenteeism and provide weekly/monthly reports
• Prepare info for student pass renewal
• Prepare class attendance registers
• Disseminate information to students via mass communications platforms
• Monitor student payment of course fees and issuance of invoices
• Preparation of examination nominal role
• Follow up with student on absences for exams
• Flagging and follow up of at risk students

5. Programme Management

• Assist in lecturer orientation where required.
• Liaise with internal academics and/or university partners on administrative and operational matters related to the courses
• Build and maintain good relationship with internal and external stakeholders

6. General Matters

• Ad hoc duties as required

Others

• Any other ad-hoc duties as required by the company from time to time.

Requirements

• Degree In any discipline with 1-2 years working experience.
• Prior relevant experience from the Private Education industry will be an advantage.
• Meticulous and self-motivated with strong organisation skills
• Meticulous and able to multi-task.
• Entry Level candidates will be considered.
• Good team working skills and a flexible approach to delivering team results.
• Ability to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.
• Good Oral and written communication skills and ability to liaise and network with internal and external stakeholders.
• Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail.
• Good understanding of higher education qualifications in Singapore and Internationally.
• Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel. Knowledge and experience in using resource.
• Knowledge of optimization tools will be advantageous.
• Able to work on rostered shift hours (8.30am to 6pm OR 10am to 7pm) and Job Location will be at The Cathay or Marina Square.