Senior Executive/Executive, Membership & Guest Services

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality organization in Singapore is seeking a Membership and Guest Services professional to perform daily operations, attend to guest inquiries, and manage membership transactions. Candidates should possess a diploma in Business or Marketing, along with strong communication and customer service skills. The role requires flexibility with work shifts, including weekends and public holidays, ensuring a dynamic work environment while maintaining quality service standards.

Qualifications

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Relevant experience from the hospitality or service industry.
• Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

• Perform day-to-day operations of Membership and Guest Services duties.
• Prepare daily shift opening/closing processes and documents.
• Work closely with other front-of-house functions.

Skills

Strong communication skills

Customer service skills

Proficiency in Microsoft Office

Education

Diploma in Business or Marketing

Job description

Responsibilities

• Perform day-to-day operations of Membership and Guest Services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions.

• Prepare daily shift opening/closing processes and documents.

• Work closely with other front-of-house functions to ensure that location-based membership services operate effectively and efficiently.

• Work with casino marketing teams to promote membership programs and benefits, floor promotions and campaigns, and members’ events.

• Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.

• Diploma in Business or Marketing with proficiency in Microsoft Office applications

• Possess strong communication and customer service skills with relevant experience from the hospitality or service industry

• Willing to work rotating shifts, including weekends and public holidays