Senior Executive, Change Management

The Salvation Army Singapore; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading non-profit organization in Singapore is seeking a Change Management Executive to support organisational transformation initiatives. The role involves coordinating cross-functional projects and ensuring effective change management strategies. Ideal candidates will have a degree in Business Administration and 5–8 years of relevant experience in change management, coupled with robust analytical and communication skills. This position offers a unique opportunity to contribute to meaningful social change within the community.

Qualifications

• 5–8 years of experience in organisational development, transformation, or change management.
• Experience in the nonprofit, social service, or public sector is an advantage.
• Familiarity with project management and digital transformation processes.

Responsibilities

• Support the design and execution of change management programs.
• Conduct readiness assessments and analyse change impacts.
• Monitor and report on the effectiveness of change initiatives.

Skills

Change management

Stakeholder management

Analytical skills

Interpersonal skills

Education

Bachelor’s degree in Business Administration

Professional certification in Change Management

Job description

COMPANY DESCRIPTION

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

RESPONSIBILITIES

The Change Management Executive supports the Assistant Director in driving and coordinating business process re-engineering and organisational change initiatives.

This role plays a pivotal part in helping the organisation adapt to transformation across structure, technology, process, and culture. The incumbent ensures that change initiatives are planned, communicated, and implemented effectively—aligning people strategies with organisational goals while respecting the mission-driven, people-centred culture of The Salvation Army.

The role requires a blend of coordination, analytical, and stakeholder management skills, supporting the smooth execution of cross-functional projects such as digital transformation, systems modernisation, and workflow redesign.

MAIN DUTIES AND RESPONSIBILITIES

1. Change Planning and Implementation

• Support the design and execution of change management programs related to organisational transformation, digital systems implementation, and process re‑engineering.
• Develop and execute change strategies and plans, covering communications, stakeholder engagement, training, and impact assessment.
• Coordinate with internal and cross‑functional teams to ensure project deliverables are met on time, within budget, and to quality standards.

1. Stakeholder Engagement and Communication

• Partner with senior leaders, Finance, HR, IT, and project teams to ensure alignment between transformation initiatives and business goals.
• Design and facilitate workshops and communication sessions to promote understanding, ownership, and adoption of change.
• Serve as a communication liaison to ensure consistent messaging and clarity across departments.

1. Organisational Readiness and Change Support

• Conduct readiness assessments and analyse change impacts to identify potential resistance and develop mitigation strategies.
• Support leadership and staff during change transitions through coaching, tools, and engagement activities.
• Monitor and report on the effectiveness of change initiatives, making recommendations for adjustments as needed.

1. Governance, Documentation, and Compliance

• Maintain proper records of change plans, risk registers, communication materials, and training documentation in line with organisational governance standards.
• Ensure data confidentiality and compliance with the Personal Data Protection Act (PDPA) and TSA information security policies during project execution.
• Uphold TSA’s ethical, faith-based, and mission-driven standards in all transformation initiatives.

1. Continuous Improvement and Reporting

• Track and evaluate the effectiveness and adoption of change initiatives through defined metrics and stakeholder feedback.
• Document lessons learned and contribute to developing internal change management frameworks and best practices.
• Provide regular updates and secretariat support for project governance meetings and steering committees.

1. Other Responsibilities

• Undertake any other duties or assignments as deemed appropriate.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Human Resources, Organisational Development, or related discipline.
• At least 5–8 years of experience in organisational development, transformation, or change management.
• Professional certification in Change Management (e.g., Prosci, ACMP) preferred.
• Experience in the nonprofit, social service, or public sector is an advantage.
• Familiarity with project management and digital transformation processes.

KEY ATTRIBUTES

• Strategic and analytical thinker with strong interpersonal and communication skills.
• Demonstrated ability to coordinate cross‑functional initiatives in a structured and proactive manner.
• Empathetic and adaptable, able to engage diverse stakeholders through change.
• Committed to integrity, accountability, and The Salvation Army’s mission and values.