Senior/Executive, Bed and Surgical Booking

MOUNT ALVERNIA HOSPITAL; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A community healthcare provider in Singapore is looking for a Senior/Executive for the Bed & Surgical Booking Office. This role requires providing excellent customer service to callers, managing surgery slots, and ensuring efficient bed bookings. Candidates should possess a relevant diploma and have 2-3 years of experience in healthcare or call centers. Strong communication skills and proficiency in Microsoft Office and booking systems are essential. The position may require Saturday work.

Qualifications

• Minimum 2 -3 years of experience in a healthcare or call center setting.
• Supervisory and/or Nursing experience preferred.
• Ability to work on Saturdays.

Responsibilities

• Attend to incoming calls related to operating theatre bookings and bed admission requests.
• Ensure smooth daily operations of the Bed & Surgical Booking Office.
• Maintain service standards for scheduling and bed booking calls.
• Ensure compliance with hospital policies.
• Participate in team performance management.
• Prepare monthly reports for call service levels.
• Manage surgery and procedure scheduling.
• Monitor scheduling slots and report daily statuses.

Skills

Strong communication skills

Interpersonal skills

Microsoft Office proficiency

SCM Scheduling knowledge

Patient Flow systems knowledge

Education

Diploma in a relevant field

Job description

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline: - Serve all with Love.
• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.
• Values: Compassion, Humility, Integrity, Respect and Peace (CHIRP).
• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

As a Senior/Executive Bed & Surgical Booking Office, you shall be responsible for providing excellent customer service to callers and communicating effectively with people from all levels. You must be able to plan and manage resources to ensure efficient scheduling of surgery slots and bed bookings. The role involves participating in daily operations, resolving appointment service lapses, implementing systemic improvements, and ensuring staff competency in the hospital’s Scheduling and bed management applications.

Your Key responsibilities are:

• Attending to incoming calls from internal and external stakeholders pertaining to operating theatre bookings/bed admission requests.
• Ensure smooth daily operations of the Bed & Surgical Booking Office
• Maintain service standards for scheduling and bed booking calls.
• Ensures compliance with hospital policies
• Participate in team performance management, staff motivation, manpower planning, and implementation of contingency protocols to ensure service continuity.
• Prepare monthly reports for call service level, including justification and actions plan for unmet service levels.
• Manage surgery and procedure scheduling, including approvals, feedback, service recovery, and resource planning.
• Monitor scheduling slots, report daily bed and surgery statuses, elevate resource shortages, and implement action plans based on data.
• Support hospital service standards by leading process improvements, updating documentation, and developing training materials for the Booking Office.

How to Succeed

• Possess at least a Diploma in a relevant field.
• Minimum 2 -3 years of experience in a healthcare/ call centre setting. Supervisory and/or Nursing experience preferred.
• Strong communication and interpersonal skills.
• Ability to communicate effectively with doctors, clinic managers, and hospital staff.
• Proficient in Microsoft Office, SCM Scheduling, and Patient Flow systems.
• Able to work on Saturdays.