Senior Executive/Assistant Manager, Surgical & Spec Services #HGN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing agency in Singapore is seeking a Healthcare Operations Manager to oversee service point operations, manage staff, and improve service delivery. Candidates should possess a degree and a minimum of 3 years' experience in the healthcare industry. Proficient use of Microsoft Office and frontline staff management experience is preferred. Interested applicants should send their resumes via email.

Qualifications

• Minimum 3 years’ work experience in the Healthcare industry.
• Proficient in Microsoft Office tools.
• At least 2 years of experience managing frontline staff.

Responsibilities

• Manage service point operations and daily activities.
• Partner with clinical and administrative teams to improve service delivery.
• Oversee recruitment and training of non-nursing staff.

Skills

Healthcare operational management

Team leadership

Communication

Education

Degree in any discipline

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Duties & Responsibilities

• Manage service point operations assigned
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
• Manage a group of non-nursing staff providing services in service points.
• Conduct appraisals for non-nursing staff
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned

Job Requirements

• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• At least 2 years of experience in managing frontline staff
• Proficient in Microsoft Word/Excel/Powerpoint

All Interested candidates are invited to email your resume in MS Word format to:

[e-mail]

Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

Recruiter's ref code: #HGN

We regret to inform that only suitable candidates will be shortlisted for an interview.