Senior Executive/Assistant Manager, AIO - CHAMP (2 years contract)

National University Health System; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Singapore seeks a candidate to lead the onboarding of care teams across institutions and support stakeholder engagement. The role requires strong communication and training skills, with an emphasis on relationship building. The position offers paths to contribute to product development and potential management responsibilities, ideal for proactive individuals with a relevant degree. Experience in digital programs is preferred while collaboration and problem-solving abilities are highly valued.

Qualifications

• Bachelor’s degree in a related discipline is essential.
• Experience in digital programmes or stakeholder-facing roles is preferred.
• Strong interpersonal skills for stakeholder relationship management.
• Confidence in delivering training and facilitating discussions.

Responsibilities

• Lead the onboarding of care teams across various institutions.
• Conduct training sessions and provide go-live support.
• Maintain stakeholder relationships and encourage engagement.
• Document implementation learnings and develop best practices.

Skills

Stakeholder engagement

Interpersonal communication

Training facilitation

Adaptability

Problem-solving

Team collaboration

Education

Bachelor’s degree in Business, Communications, Public Health, Healthcare Administration, Social Sciences or Information Systems

Tools

PowerPoint

Excel

Job description

Key Responsibilities

• Lead and support the onboarding of care teams across NUHS institutions and private healthcare partners.
• Understand each site’s workflows and tailor onboarding plans to optimise adoption.
• Conduct training sessions, onboarding walkthroughs and go-live support, including post-launch hypercare.
• Act as a primary point of contact for care teams, maintaining warm and trusted relationships and encouraging continued engagement.
• Create an open channel for stakeholders to provide feedback, surface issues and request support.
• Proactively identify potential care teams or partners who may benefit from CHAMP and support engagement outreach.
• Maintain up-to‑date stakeholder resources, guides and SOPs; provide refresher training when required.
• Serve as first line operational support for care teams and patients on CHAMP‑related matters.
• Coordinate with call centre teams for enquiry workflows and support operations.
• Support marketing and outreach activities, including events, collaterals, content development and enrolment drives.
• Gather ground insights from stakeholders to guide product improvements and user‑centric enhancements.
• Document implementation learnings and contribute to developing best practices for scale‑up.
• Maintain structured implementation documentation and knowledge bases for team reference.
• Work effectively and collaboratively within a product team environment, demonstrating adaptability and teamwork.
• Navigate changes in programme directions, stakeholder needs or workflows with flexibility and professionalism.
• Support selected product management activities where appropriate, such as participating in product discussions.
• This role offers pathways to contribute to product development work and potentially take up product management responsibilities over time.

Requirements

• Bachelor’s degree in Business, Communications, Public Health, Healthcare Administration, Social Sciences, Information Systems or a related discipline.
• Candidates with strong stakeholder engagement experience from other fields are welcome.
• Experience in digital programmes or stakeholder‑facing roles is preferred.
• Strong interpersonal communication skills and excellent in building and maintaining relationships with stakeholders.
• Confident in facilitating discussions and delivering training.
• Adaptable and comfortable with ambiguity and evolving workflows.
• Proficient in PowerPoint and Excel, with comfort learning new digital tools.
• Strong team player who values collaboration, unity and shared success.
• Proactive, resourceful and hands‑on problem solver.