Senior/Engineer, Applications

FORMFACTOR SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology company in Singapore is seeking a Pre-Sales Technical Support specialist. You will partner with the Sales team to assess customer needs, provide technical expertise, and support product demonstrations. A Bachelor's degree in Electrical/Electronics Engineering and at least 2 years of experience in RF/mmWave product testing are required. The role involves both pre-sales and post-sales support with business travel expectations.

Qualifications

• Minimum 2 years’ knowledge of high-speed, RF/mmWave testing.
• Hands-on experience with commercially available engineering probers.
• Able to support Domestic and International business travel.

Responsibilities

• Assist Sales in assessing customer needs and specifications.
• Provide technical expertise through presentations and demonstrations.
• Support customers with installation and training on products.

Skills

Technical Support

Sales Collaboration

Customer Training

Rapid Prototyping

Technical Issue Resolution

Education

Bachelor’s Degree in Electrical / Electronics Engineering

Tools

Automated Test Equipment

Engineering Probers

Job description

Responsibilities :

Pre-Sales Technical Support

• Partner with Sales to win business opportunities - Assists the Sales staff in assessing potential application of company's engineering probe systems products and engineering probes products/accessories to meet customers' needs and prepare detailed product specifications for the development and implementation of customers' applications/testing solutions.
• Partner with Sales to provide technical expertise to customers through sales presentations, product demonstrations of company's engineering probe systems products and engineering probes products/accessories
• Together with Sales/Product Marketing team, support Trade Shows to demonstrate company’s products’ capabilities.
• Build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for customers
• Provide software development and consultation to prospective users and/or product capability assessment and validation

Post-Sales Technical Support

• Supports customers' buy-off of ompany's products - ensures that the product application/solution is functioning according to specifications.
• Provide technical support to customers through testing solution delivery(installation), application training (use and maintenance of company's products)
• Provide technical support to customers in terms of customer issue support/reporting, and internal escalation summary preparation.
• Co-work with different functional teams to solve customer issues and provide suitable testing solutions to customers.

Others

• Monitor and report customers' testing requirement/technical trend and market information
• Support international customer support when required

Requirements :

• Bachelor’s Degree in Electrical / Electronics Engineering or equivalent
• Minimum 2 years’ knowledge of high-speed, RF/mmWave, electro-optic products testing (wafer level or die level) and characterization techniques for S-Parameter, RF calibration methods and Optical measurements.
• Minimum 2 years’ hands-on experience with commercially available engineering probers (manual/semi-automated/fully automated) and analytical/engineering probes
• Hands-on experience with Automated Test Equipment (Advantest/Teradyne) and production probers (TEL/Accretech/OPUS) and probe cards will be an advantage
• Experience in semiconductor wafer testing will be an advantage
• Able to support Domestic and International business travel