Senior Director, Client Complaints & Communications

DBS Bank Limited; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Singapore is looking for an experienced professional to manage client complaints and enhance communications both internally and externally. The role requires strong investigative and analytical skills, as well as proficiency in drafting client communications. Candidates should have at least 5 years of experience in financial services or marketing communications, with a degree in a relevant field. This role supports the organization's commitment to improving client experience through effective management and communication strategies.

Qualifications

• 5+ years of relevant financial services and/or marketing communications experience.
• Strong written communication skills to convey complex information professionally.
• Experience drafting client communications or campaign-based content.

Responsibilities

• Lead end-to-end management of client complaints and drafting formal responses.
• Draft clear communications during crisis events or BCP activations.
• Support ongoing maintenance and governance of the PBTPC Knowledge Hub.

Skills

Investigative mindset

Communication skills

Analytical skills

Stakeholder management

Team player

Education

Degree in Business, Banking, Finance or related discipline

Tools

MS Office (Word, Excel, PowerPoint)

AI/design tools (ChatGPT, Canva, Adobe Creative Suite)

Job description

A leading financial institution in Singapore is looking for an experienced professional to manage client complaints and enhance communications both internally and externally. The role requires strong investigative and analytical skills, as well as proficiency in drafting client communications. Candidates should have at least 5 years of experience in financial services or marketing communications, with a degree in a relevant field. This role supports the organization's commitment to improving client experience through effective management and communication strategies.