Senior Digital Solutions Representative Malaysia Operations Support 5-August-2026

TDCX Group; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

Flexible working arrangements

Career development programs

Mentoring from experts

Public transport access

Job summary

TDCX is a Singapore-headquartered global BPO company delivering customer experience solutions, sales and digital marketing services for clients across various industries. We champion future-oriented growth through innovation and operational precision, with 20,000+ employees across 37 locations worldwide.

Join a dynamic team where the focus is on enabling the future through technology, human expertise, and a strong learning culture.

Qualifications

• Candidate must possess at least a Diploma or higher degree.
• Tele-profiling or tele-marketing experience is advantageous.
• Customer service or client-facing experience is a plus.

Responsibilities

• Data profiling of prospects and contacts from target accounts.
• Update and track performance in SFDC.
• Handle online chat requests and tele-prospecting tasks.
• Deliver results with integrity and adaptable to sales processes.

Education

Diploma or higher degree

Bachelor’s degree

Master’s degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Data profiler of prospects and contacts from target accounts to fill in the agreed fields, by both LinkedIn search and tele call-out
• Update and performance tracking would be done in SFDC
• During the Tele-profiling, ask standard questions if the contact would like to talk to our Sales (Tele-prospecting Qualified Lead (TQL))
• Pickup Online Chat requests (TQL)
• Ticket to entry - Deliver results the right way: Drive for results, Dealing with ambiguity, Intellectual horsepower, command Skills, Integrity and trust
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 1 year Tele-profiling &/or Tele-marketing experience is required for this position. However, fresh graduates are encouraged to apply.
• Client-facing experience or customer service experience in a BPO is an advantage
• The ability to navigate and progress the sales process long, complex sales cycles
• Excellent verbal and written communication skills in English
• Excellent organizational and client-service skills

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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