Senior Designer

IBM Computing; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading global technology firm in Singapore is looking for a Senior User Experience Designer to create engaging digital experiences. You'll design intuitive interactions and work with diverse teams to translate complex business needs into user-friendly solutions. The ideal candidate should have over 5 years of experience in UX design, strong communication skills, and expertise in design tools like Figma. This role requires a Bachelor's degree in a relevant field and offers a collaborative environment focused on user-centered design.

Qualifications

• 5+ years' experience in consulting, digital agency, or in-house.
• Strong foundation in human-centered design and design thinking.
• Demonstrated expertise in UX design and usability testing.

Responsibilities

• Design customer and employee experiences for digital platforms.
• Partner with stakeholders to translate business strategies into user journeys.
• Define navigation pathways and content structures across complex systems.

Skills

Human-centered design

UX design

Design thinking

Communication skills

Agile methodologies

Education

Bachelor's degree in a design-related discipline

Tools

Figma

Adobe Creative Suite

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Senior User Experience Designer, you will design seamless, engaging digital experiences by shaping the underlying structure, information flow, and interactions across products, services, and systems. You will work closely with senior client stakeholders, strategists, designers, and technology teams to define future‑state digital experiences. You will apply human‑centered design principles, informed by research and deep insight into human behaviour, to translate complex business and policy requirements into clear journeys, screen flows, and interactions. You are comfortable operating in highly agile, iterative environments and guiding clients toward scalable, enterprise‑ready solutions delivered at speed.

Primary Responsibilities

• Design Best‑in‑Class Experiences
  Design customer and employee experiences including functions, information architecture, and interactions that deliver intuitive, coherent, and high‑quality digital experiences across enterprise platforms.
• Translate Strategy into Experience
  Partner with client stakeholders and cross‑functional teams to translate business concepts, policies, and service strategies into end‑to‑end journeys, service flows, and interaction models.
• Develop Navigation and Information Structures
  Define navigation pathways, content structures, and information hierarchies that support clarity, usability, and task completion across complex systems.
• Consider User Context at Scale
  Design for diverse user contexts including role, culture, environment, accessibility, and operational constraints. This can be for both public and private sector settings.
• Integrate Constraints into Design
  Balance user needs with technological, operational, security, and regulatory constraints to deliver feasible, scalable, and sustainable solutions.
• Design for AI‑enabled Experiences
  Shape human‑centred interactions with AI‑powered features by translating complex models, recommendations, and automation into clear, trustworthy, and usable experiences.
• Apply Enterprise Design Frameworks
  Leverage IBM Enterprise Design Thinking® and IBM Garage practices to frame problems, set priorities, align stakeholders, and guide solution development across discovery and delivery phases.
• Provide UX Leadership within Squads
  Act as the UX lead within multidisciplinary squads, providing direction on research, experience strategy, design execution, and the evolution of product features, design systems, content strategy, and product identity.

Required technical and professional expertise

• Strong foundation in human‑centered design and design thinking, with the ability to frame, analyse, and solve complex problems.
• Demonstrated expertise in UX design, design research, usability testing, and design systems, across digital products and services.
• Ability to create clear experience artefacts including site maps, user flows, and interaction models that communicate structure, navigation, and behaviour.
• Experience conducting workshops and synthesising stakeholder and user research, translating insights into actionable design directions and success criteria.
• Systems thinking capability, structuring abstract ideas into practical, scalable solutions aligned to overall experience and service strategy.
• Practical experience working in agile, cross‑functional squads, contributing to the design, delivery, and evolution of digital products and services.
• Strong communication and storytelling skills, able to articulate design rationale and inspire teams toward intuitive, usable outcomes.
• Knowledge of current and emerging design tools, technologies, and digital trends, and their impact on user experience design.

Preferred technical and professional experience

• Minimum 5 years’ experience in consulting, digital agency or in‑house.
• Experience in Figma and Adobe Creative Suite of products.
• Experience in oral presentations, written documents, and executive presentations.
• Bachelor’s degree in a design‑related discipline.
• English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.