Senior Delivery Architect

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A global IT services provider in Singapore is seeking an experienced technical leader for IT Infrastructure Services. The successful candidate will provide operational oversight, define technical migration paths, and act as a technical advisor. An ideal candidate has over 10 years of experience in infrastructure services, strong knowledge of core infrastructure domains, and proven leadership in transformation and service introduction.

Qualifications

• 10+ years of experience in IT Infrastructure Services.
• 3–5 years in an architecture or technical delivery leadership role.
• Strong knowledge of core infrastructure domains.

Responsibilities

• Review and qualify proposed solutions for operational feasibility.
• Define technical migration paths during transformation programs.
• Act as technical advisor for cost optimization and service improvements.

Skills

IT Infrastructure Services

Risk management

Communication

Cross-functional coordination

Education

Relevant certifications (AWS, Azure, GCP)

ITIL v4 or ISO 20000 certification

TOGAF or similar enterprise architecture certification

Tools

ITIL processes

Cloud platforms (AWS, Azure, GCP)

Job description

. Solution Qualification & Onboarding

• Review and qualify proposed solutions (including bid extensions) to ensure they are operationally feasible and seamlessly integrable into existing infrastructure landscapes.
• Validate design assumptions, scope alignment, and delivery readiness prior to transition or service introduction.
• Provide feedback to pre-sales and solution design teams to ensure operational continuity and compliance with delivery standards.

2. Design Governance & Standards

• Own and maintain technical design rules and policies (layout, routing, sizing, capacity, resilience).
• Continuously update standards to reflect technology evolution, lessons learned, and industry best practices.
• Ensure technical consistency and architectural integrity across all delivery streams.

3. Transformation & Migration Leadership

• Define technical migration paths during transformation programs, balancing risk, cost, and business continuity.
• Coordinate lab testing, proof-of-concept, and prototype phases to validate design decisions before full‐scale deployment.
• Identify and quantify cross‑functional technical risks, define mitigation strategies, and maintain the project risk register.

4. Third‑Party Integration & Optimization

• Validate technical requirements for third‑party services during sourcing and vendor selection.
• Define efficient integration and optimization strategies leveraging supplier portfolios and existing service baselines.
• Evaluate third‑party capabilities and propose service or cost improvement initiatives.

5. Technical Governance & Advisory

• Act as technical advisor to delivery leadership for cost optimization, service improvement, and technology refresh decisions.
• Assess technical effort, dependencies, and required skillsets for complex change or remediation activities.
• Lead and support internal or external audits as the technical subject matter expert (SME).
• Ensure all architecture and design decisions maintain compliance, security, and sustainability standards.

6. Technology Roadmap & Continuous Improvement

• Define and maintain the Technology Roadmap aligned to contractual obligations and evolving business needs.
• Proactively identify innovation and automation opportunities to optimize infrastructure operations.
• Ensure technical consistency and performance stability throughout the contract period.

7. Incident & Problem Management Oversight

• Lead or support infrastructure diagnosis and remediation across technical support groups.
• Challenge and assess the risk, feasibility, and completeness of incident remediation and problem management plans.
• Provide architecture‑level oversight to ensure permanent resolution and prevention of recurring issues.

Qualifications & Experience

• 10+ years of experience in IT Infrastructure Services, including at least 3–5 years in an architecture or technical delivery leadership role.
• Strong knowledge of core infrastructure domains: Data Center, Network, Cloud (Hybrid), End‑User Computing, and Security.
• Proven experience in infrastructure transformation, migrations, and service introduction.
• Extended demonstrated experience in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data Center.
• Familiarity with ITIL processes, particularly around transition, change, incident, and problem management.
• Solid understanding of vendor ecosystems and multi‑supplier operating models.
• Demonstrated ability to bridge pre‑sales, design, and delivery execution functions.
• Strong risk management, communication, and cross‑functional coordination skills.

Preferred Skills & Certifications

• Cloud platform certifications (AWS, Azure, or GCP Architect‑level).
• ITIL v4 or ISO 20000 certification.
• TOGAF or similar enterprise architecture certification (optional but preferred).
• Experience in managed services or outsourcing environments.
• Ability to influence technical direction across multiple stakeholders and geographies.

Key Attributes

• Strategic thinker with a hands‑on approach to problem‑solving.
• Strong sense of ownership and accountability for technical delivery outcomes.
• Excellent communicator who can interface with technical experts, delivery managers, and clients.
• Pragmatic, detail‑oriented, and capable of balancing innovation with operational stability.