Senior Data Processing Manager

TDCX HOLDINGS PTE. LTD.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading global business process outsourcing company in Singapore is seeking an experienced data governance professional. This role involves developing enterprise-wide data governance frameworks, ensuring compliance with regulations, and establishing data quality standards. The ideal candidate has at least 8 years of experience, a strong command of data management frameworks, and excellent communication skills. Join us to be part of an innovative team driving the future of data governance.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development opportunities

Qualifications

• At least 8 years of experience in data governance or related enterprise roles.
• Proven experience leading large-scale data governance programmes.
• Hands-on experience with data governance tools and delivering data quality initiatives.

Responsibilities

• Develop and maintain enterprise-wide data governance frameworks.
• Monitor compliance with global data protection regulations.
• Define data quality standards and resolve data quality issues.

Skills

Data governance

Data management

Stakeholder management

Analytical skills

Communication skills

Education

Bachelor’s or Master’s degree in a relevant field

Tools

Data governance tools

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Develop, implement, and maintain enterprise-wide data governance frameworks, policies, and standards aligned with regulatory and industry best practices.
• Monitor and ensure compliance with global data protection regulations (e.g. GDPR, PDPA, PIPL) and internal governance standards across all operating regions.
• Define data quality standards and metrics, oversee data documentation, lineage, and quality monitoring, and resolve data quality issues with stakeholders.
• Identify data-related risks, implement mitigation strategies, and conduct regular assessments to safeguard data protection and governance effectiveness.
• Partner with IT, HR, Finance, Legal, Compliance, and business teams to govern critical data elements and embed governance into operational planning. Act as a subject-matter expert, advising data owners and custodians on governance principles, standards, and best practices.
• Design and deliver training and awareness programmes to promote data governance, compliance, and a data-driven culture.
• Define performance metrics, track governance outcomes, and provide regular reporting to leadership to drive continuous improvement.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor’s or Master’s degree in a relevant field, with at least 8 years of experience in data governance, data management, or related enterprise roles.
• Proven experience leading and implementing large-scale data governance programmes across complex organisations.
• Hands-on experience with data governance tools (data catalogues, metadata, data quality) and delivering data quality initiatives with measurable business value.
• Strong command of data management frameworks (e.g. DAMA-DMBOK) and practical experience with data privacy regulations such as GDPR and PDPA.
• Solid understanding of data architecture, modelling, data warehousing/lake concepts, and cloud platforms (AWS, Azure, GCP) to collaborate effectively with IT teams.
• Strong leadership, stakeholder management, analytical and communication skills; relevant certifications (CDMP, CDPSE, DGSP) are preferred.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, health tech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.

For more information, please visit www.tdcx.com.