Senior Data Center Lead Technician

Digital Realty; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Digital Realty in Singapore is seeking a seasoned Lead Technician to supervise data center operations, enforce safety and reliability, and mentor a team of technicians. You will manage critical customer service activities and coordinate with site management on improvements and documentation.

The role requires strong leadership, hands-on networking and electrical knowledge, and the ability to train staff and implement changes across the facility.

Qualifications

• Minimum 5 years’ experience in Telecommunications or Data Center field.
• Minimum 1 year of Management / Supervision of personnel.
• CompTIA A+ / Net+ Certification.
• Ability to rack, stack, cable, and troubleshoot network devices (routers, switches, firewalls, servers).
• Knowledge of fiber optic and copper connectivity methods including Ethernet, TDM, SONET and DWDM topologies.
• 5+ years use of industry standard test equipment for certifying copper and/or fiber cabling.
• Strong structured cabling installation and termination background.
• Strong troubleshooting and root cause analysis skills.
• AC/DC electrical theory.
• BMS/BCMS experience.
• Professional business communication and interpersonal skills.
• Effective organizational skills and attention to detail.
• Leadership and Team experience.
• Advanced skill in Microsoft Windows OS, Office, Visio.
• Knowledge of Telcordia installation standards.
• Understanding of network device deployment.
• Knowledge and understanding of MEP standards and operations.
• Ability to train lower level technicians.
• Strong analytical skills.
• Mission Critical Data Center Facility Maintenance preferred.
• BICSI Certifications preferred.
• CCNA preferred.

Responsibilities

• Lead site operations to ensure safety, efficiency, and compliance with standards.
• Provide technical leadership and oversee technician training and development.
• Mentor technicians and supervise their work on site.
• Act as single point of contact for customer service requests.
• Prioritize and assign service requests to the appropriate technicians.
• Support migration and implementation activities with the team.
• Draft MOPs, Change Requests, and maintain documentation.
• Ensure compliance with policies and risk assessments.
• Contribute to improvements and training plans.

Skills

Leadership

Team management

Troubleshooting

Structured cabling

Network device deployment

BMS/BCMS knowledge

Microsoft Office/Visio

Communication skills

Analytical skills

Training technicians

Education

CompTIA A+ / Net+

CCNA

BICSI Certifications

Tools

Test equipment (copper/fiber)

Job description

Digital Realty in Singapore is seeking a seasoned Lead Technician to supervise data center operations, enforce safety and reliability, and mentor a team of technicians. You will manage critical customer service activities and coordinate with site management on improvements and documentation.

The role requires strong leadership, hands-on networking and electrical knowledge, and the ability to train staff and implement changes across the facility.