Senior Data Analyst, AI Chatbot

BROADCHAINS FINTECH PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading fintech company in Singapore is seeking an experienced Data Analyst to lead data analysis for customer service bots. The role involves designing reporting systems, implementing AI agents, and collaborating with various teams to achieve product goals. Candidates should have over 5 years of analytics experience and proficiency in SQL, Python, and machine learning for optimal performance enhancement.

Qualifications

• 5+ years of experience in data analytics.
• Proficient in SQL, Python, Spark, Power BI, and Tableau.
• Hands-on LLM experience in developing Prompt, RAG, Workflows, GenAI, Dify and Agents.

Responsibilities

• Responsible for the overall planning, design, delivery and promotion of CS bot data analysis.
• Design an effective analysis and reporting system.
• Lead the implementation of AI-based autonomous agents for data analysis.
• Collaborate closely with cross-functional teams.
• Review CS bot KPI and user cases regularly.

Skills

Data analytics

Statistics

Machine learning

SQL

Python

Spark

Power BI

Tableau

Customer service data analysis

AI bot analysis

Job description

Responsibilities:

• Responsible for the overall planning, design, delivery and promotion of CS bot data analysis.
• Design an effective analysis and reporting system to enable internal teams to quickly break-down key metrics, diagnose weak areas and suggest actionable items.
• Led the implementation of AI (LLM)-based autonomous agents for data analysis, chatbot interaction, and sentiment monitoring.
• Collaborate closely with cross-functional teams including PM, data engineering, and CS operations team to achieve product objectives.
• Review CS bot KPI and user cases regularly and find valuable insights to guide product and operation improvements.

Requirements

• 5+ years of experience in data analytics, with deep expertise in statistics, machine learning, and data-driven decision-making.
• Proficient in SQL, Python, Spark, Power BI, and Tableau, capable of delivering end-to-end analytical solutions.
• Hands-on LLM experience in developing Prompt, RAG, Workflows, GenAI, Dify and Agents, with a strong track record of iterative optimization and performance enhancement.
• Good business sense and logical thinking.
• Ability to synthesize information and generalize the pattern.
• Experience with customer service data analysis and AI bot analysis will be beneficial.