Senior Data Analyst, AI Chatbot

BINARY TECHNOLOGY DEVELOPMENT PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A technology development company in Singapore is seeking a skilled data analytics professional with over 5 years of experience to plan and deliver data analysis, design reporting systems, and implement AI-based solutions. The ideal candidate will have strong proficiency in SQL, Python, and machine learning, along with experience in customer service data analysis. This role requires collaboration with cross-functional teams to enhance product objectives.

Qualifications

• 5+ years of experience in data analytics with deep expertise in statistics.
• Proficient in SQL, Python, Spark, Power BI, and Tableau.
• Experience developing AI-based solutions and data analysis.

Responsibilities

• Responsible for planning and delivering data analysis.
• Design effective reporting systems for internal teams.
• Collaborate with cross-functional teams to achieve objectives.

Skills

Data analytics

Machine learning

SQL

Python

Spark

Power BI

Tableau

Business sense

Logical thinking

Tools

Power BI

Tableau

Python

SQL

Job description

Responsibilities:

• Responsible for the overall planning, design, delivery and promotion of CS bot data analysis.
• Design an effective analysis and reporting system to enable internal teams to quickly break-down key metrics, diagnose weak areas and suggest actionable items.
• Led the implementation of AI (LLM)-based autonomous agents for data analysis, chatbot interaction, and sentiment monitoring.
• Collaborate closely with cross-functional teams including PM, data engineering, and CS operations team to achieve product objectives.
• Review CS bot KPI and user cases regularly and find valuable insights to guide product and operation improvements.

Requirements

• 5+ years of experience in data analytics, with deep expertise in statistics, machine learning, and data-driven decision-making.
• Proficient in SQL, Python, Spark, Power BI, and Tableau, capable of delivering end-to-end analytical solutions.
• Hands-on LLM experience in developing Prompt, RAG, Workflows, GenAI, Dify and Agents, with a strong track record of iterative optimization and performance enhancement.
• Good business sense and logical thinking.
• Ability to synthesize information and generalize the pattern.
• Experience with customer service data analysis and AI bot analysis will be beneficial.