Senior Cybersecurity Customer Support Analyst

Mastercard; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global technology company in Singapore seeks a Senior Customer Technical Services Analyst to provide support for Cyber Security products. The role involves troubleshooting customer issues and collaborating with various teams to improve product functionality. Candidates should have a degree in a technical field and 1-3 years of relevant experience in IT or information security. This position requires excellent communication skills and the ability to understand complex technical details.

Qualifications

• 1-3 years’ experience in IT, Operations, or Customer Support.
• 1-3 years’ experience in information security or risk management.

Responsibilities

• Provide functional and technical support to Cyber Security customers.
• Resolve technical and business process related problems.
• Communicate with customers and document issues.

Skills

TCP/IP understanding

Excellent communication skills

Ability to learn technologies

Understanding of DDoS attacks

Basic scripting knowledge (JavaScript or Python)

Education

Bachelor's degree in Technical Field

Tools

MongoDB

AWS

ITSM or CRM applications

Job description

A leading global technology company in Singapore seeks a Senior Customer Technical Services Analyst to provide support for Cyber Security products. The role involves troubleshooting customer issues and collaborating with various teams to improve product functionality. Candidates should have a degree in a technical field and 1-3 years of relevant experience in IT or information security. This position requires excellent communication skills and the ability to understand complex technical details.