Senior Customer Success & Payments Operations Lead

DCS Card Centre; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Singapore is seeking an Operations Manager to enhance their payment infrastructure. Responsibilities include onboarding financial institutions, managing key accounts, and optimizing operations for improved efficiency. Ideal candidates will have 5-8 years in operations within the payments or fintech sectors, strong analytical skills, and be proficient in tools like Microsoft Excel. Be part of a transformative fintech journey integrating Web3 and traditional finance.

Benefits

Growth opportunities

Collaborative work culture

Qualifications

• 5-8 years of experience in operations, payment processing, or fintech.
• Strong understanding of KYC/AML compliance frameworks.
• Proficient in operational reporting tools.

Responsibilities

• Manage end-to-end onboarding of financial institutions and merchants.
• Drive growth through cross-selling and upselling.
• Identify gaps and propose enhancements to operational workflows.

Skills

Operations Management

Payment Processing

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Business, Finance, or Operations Management

Tools

Microsoft Excel

Google Sheets

Job description

A leading financial institution in Singapore is seeking an Operations Manager to enhance their payment infrastructure. Responsibilities include onboarding financial institutions, managing key accounts, and optimizing operations for improved efficiency. Ideal candidates will have 5-8 years in operations within the payments or fintech sectors, strong analytical skills, and be proficient in tools like Microsoft Excel. Be part of a transformative fintech journey integrating Web3 and traditional finance.