Senior Customer Success Manager, Salesforce Signature

griddable.io; Singapore; Hybrid; SGD 90,000 - 120,000; Full time

Job summary

A leading tech firm is seeking a Customer Success Senior Manager to engage with Salesforce Signature customers. This role orchestrates all deliverables and improves implementation health. Candidates should have a robust knowledge of Salesforce's products and a background in managing large enterprise customers. Exceptional communication skills and the ability to influence senior stakeholders are critical for success. This office-flexible role requires being in the office a minimum of three days per week.

Qualifications

• Relevant industry expertise in Customer Success, SaaS, or IT Consulting.
• Strong consultative skills to drive business value for customers.
• Exceptional communication and ability to influence at C-level.

Responsibilities

• Align with stakeholders to ensure value delivery through the Signature Success Plan.
• Serve as the point of accountability for Signature customers.
• Orchestrate technical resources and deliver technical information.

Skills

Customer Success

SaaS platforms

Project Leadership

Technology Consulting

Solutions Architecture

Salesforce product knowledge

Consultative skills

Exceptional communication

Job description

A leading tech firm is seeking a Customer Success Senior Manager to engage with Salesforce Signature customers. This role orchestrates all deliverables and improves implementation health. Candidates should have a robust knowledge of Salesforce's products and a background in managing large enterprise customers. Exceptional communication skills and the ability to influence senior stakeholders are critical for success. This office-flexible role requires being in the office a minimum of three days per week.