Senior Customer Success Manager, Adoption & Retention

SAP; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A global enterprise software company in Singapore is seeking an experienced professional to join their Global Finance & Quote-to-Cash Consumption Office. The role involves driving customer adoption, improving satisfaction, and reducing churn through strategic support and collaboration with cross-functional teams. Candidates must have extensive experience in enterprise software and strong financial expertise.

Benefits

Continuous learning opportunities

Great benefits

Supportive team environment

Qualifications

• 15+ years of experience in consulting, pre-sales, or sales of complex enterprise software.
• Ability to effectively identify adoption and consumption opportunities.
• Exceptional organizational and presentation skills.

Responsibilities

• Design, lead, and execute key programs that drive customer adoption.
• Analyze churn and implement retention strategies.
• Collaborate with cross-functional teams for customer success.

Skills

Analytical skills

Customer engagement

Communication skills

Leadership

Financial expertise

Education

Bachelor's degree in Computer Science, Math, Business Administration, Information Systems

Job description

A global enterprise software company in Singapore is seeking an experienced professional to join their Global Finance & Quote-to-Cash Consumption Office. The role involves driving customer adoption, improving satisfaction, and reducing churn through strategic support and collaboration with cross-functional teams. Candidates must have extensive experience in enterprise software and strong financial expertise.