Senior Customer Success Manager

Ailytics; Singapore; On-site; SGD 85,000 - 120,000; Full time

Job summary

A leading AI solutions company in Singapore is seeking a Senior Customer Success Manager. This role focuses on overseeing customer success functions both locally and internationally. The ideal candidate has over 5 years of experience in similar roles, a valid Singapore driving license, and exceptional team leadership skills. Opportunities to make a significant impact within the company await the right candidate.

Qualifications

• 5+ years of senior-level experience in Customer Success in B2B SaaS.
• Proven success managing enterprise-level accounts.
• Exceptional problem-solving abilities.

Responsibilities

• Drive the enterprise customer journey from onboarding to expansion.
• Collaborate cross-functionally to influence product roadmap.
• Track and report on customer success metrics.

Skills

Customer Success Management

Team Leadership

Project Management

Stakeholder Communication

Technical Understanding

Tools

Jira

Confluence

CRM Systems

Job description

Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters!

This Senior Customer Success Manager role will be overseeing our Customer Success functions both in Singapore and abroad. Prior experience with leading a team is an absolute must have. A valid Singapore driving license and access to your own vehicle would also be a must have.

What You Will Be Doing

• Own and drive the end-to-end enterprise customer journey, from onboarding to expansion, acting as the trusted advisor who ensures customer success, satisfaction, and long-term retention.
• Serve as the strategic voice of the customer, collaborating cross-functionally to influence product roadmap, resolve escalations, and champion customer advocacy.
• Track, analyze, and report on key customer success metrics to continuously improve adoption, health scores, and renewal outcomes.
• Coach, mentor, and guide junior team members, helping shape a high-performing and customer-obsessed culture.
• Contribute to the evolution of customer success playbooks, frameworks, and best practices to scale operations globally.
• Work closely with the technology and product teams to provide actionable feedback and help drive product excellence.
• Be willing to travel to customer sites and build meaningful, long-term partnerships on the ground.

Our Ideal Requirements

• Possesses a valid Singapore Driving License and access to a vehicle.
• 5+ years of senior-level experience in Customer Success, Enterprise Account Management, or related client-facing roles in the B2B SaaS space.
• Proven success managing enterprise-level accounts, driving adoption, and achieving measurable business outcomes.
• Strong understanding of technical concepts and background in network, technical support, or system integration preferred.
• Experienced in leading and mentoring team members to deliver consistent customer excellence.
• Exceptional project management, stakeholder communication, and problem-solving abilities.
• Proficient in tools like Jira, Confluence, and CRM systems; data-driven with familiarity in CS metrics and health scoring.
• Knowledge of Computer Vision, Video Analytics, or IP camera systems is a strong plus.
• Personal Attributes: Strategic thinker with a customer-first mindset, empathy, adaptability, and a drive for continuous improvement.

Why Work At Ailytics?

• This is an opportunity to create lasting impact and explore the intersection of AI and safety.
• We’re a start-up that’s still in its early stages. If you’re looking for an environment where you can really make an impact, this is it.
• We value strong standards, high transparency, and low ego. Let us know if this sounds like you.