Senior Customer Success Leader - Growth & Adoption

Cerebras; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading AI data security firm in Singapore is seeking a Customer Success Manager committed to ensuring customer satisfaction and driving product adoption. The ideal candidate will have a relevant degree and demonstrate success in managing teams and mentoring others. Responsibilities include developing strategies to improve customer experiences and working closely with sales teams to identify opportunities. This role requires strong analytical and leadership skills, with the ability to influence key stakeholders.

Qualifications

• Proven track record in customer advocacy and team development.
• Deep understanding of recurring revenue business models.
• Excellent communication and presentation skills.

Responsibilities

• Develop delivery plans for improved customer experience.
• Assist teams with key critical issues.
• Drive metrics for customer health and renewal likelihood.

Skills

Customer advocacy

Team development

Analytical skills

Negotiation

Leadership

Education

Relevant Bachelor’s degree or equivalent experience

Tools

SFDC

Gainsight

Job description

A leading AI data security firm in Singapore is seeking a Customer Success Manager committed to ensuring customer satisfaction and driving product adoption. The ideal candidate will have a relevant degree and demonstrate success in managing teams and mentoring others. Responsibilities include developing strategies to improve customer experiences and working closely with sales teams to identify opportunities. This role requires strong analytical and leadership skills, with the ability to influence key stakeholders.