Senior Customer Service Support Specialist

Systems on Silicon Manufacturing Company Pte Ltd (SSMC); Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

SSMC (Systems on Silicon Manufacturing Company Pte. Ltd.) in Singapore seeks a Senior Customer Service Support Specialist to join the Marketing & Business Development, NXP Customer Service Support team.

You will coordinate demand forecasts, manage orders, and ensure on-time deliveries to customers. The role requires a degree in engineering or science, at least 3 years of relevant experience, strong communication, and the ability to work independently under pressure.

Qualifications

• Degree in Engineering or Science
• Minimum 3 years relevant experience preferred
• Strong interpersonal and communication skills to collaborate effectively with stakeholders
• Ability to act independently and make sound decisions under pressure
• Self-motivated with resilience to handle setbacks and challenges effectively
• Able to handle frustration and setbacks effectively
• Leadership qualities such as leading, motivating, and developing others
• Fluent in written and spoken languages

Responsibilities

• Handle demand forecast, order management, follow-up and on-time delivery.
• Review shipment and order intake performance in daily meetings.
• Highlight order/shipment issues to relevant parties for action.
• Manage demand forecast data (STP, MTP, RP) and analysis.
• Support projects related to Customer Service.
• Coordinate to analyze order book status.
• Receive order notices and commit delivery schedules.
• Prepare customer review materials (C/T, CLIP / CVP).
• Arrange order shipment logistics.

Skills

Customer service

Communication

Stakeholder collaboration

Independent decision making

Leadership

Resilience

Education

Degree in Engineering or Science

Job description

SSMC (Systems on Silicon Manufacturing Company Pte. Ltd.) is a Joint Venture between NXP and TSMC. We offer flexible and cost-effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environment, 100% equipment automation and proven wafer-manufacturing processes.

At SSMC, every career journey is unique and rewarding. We're looking for innovative, passionate, and talented people like you to join our team.

We’re searching for a Senior Customer Service Support Specialist to be part of our Marketing & Business Dev., Customer Service Support NXP Department diverse team of talent.

What you will be working on

• To handle customers’ demand forecast, order management, follow-up schedule and on time delivery to customer
• Review shipment and order intake performance in daily meeting
• Highlight order/shipment issues to relevant parties to take corrective action
• Demand forecast management (STP, MTP, RP); consolidate and analyze data
• Support project work related to Customer Service
• Coordinating to analyze order book status.
• Receive order notice and commit delivery schedule.
• Prepare customer review material (C/T, CLIP / CVP)
• Order shipment logistics arrangement

More about you

• Degree in Engineering or Science
• Minimum 3 years relevant experience preferred
• Strong interpersonal and communication skills to collaborate effectively with stakeholders
• Ability to act independently and make sound decisions under pressure
• Self-motivated with resilience to handle setbacks and challenges effectively
• Able to handle frustration and setbacks effectively
• Leadership qualities such as leading, motivating, and developing others.
• Fluent in written and spoken languages

SSMC is firmly committed to upholding equal employment opportunities for all individuals. We strictly adhere to the Tripartite Guidelines on Fair Employment Practices (TGFEP), the Singapore Food Safety and Security Act 2025 (FSSA 2025), and the Singapore Code of Advertising Practice. All qualified applicants will receive non-discriminatory consideration for employment on the basis of merit and regardless of age, race, gender, religion, marital status and family responsibilities, or disability, or any other attributes as protected by the relevant laws.