Senior Customer Service Specialist for Indian customers

WEVO OPERATIONS APAC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading international operations firm located in Singapore is seeking a seasoned professional to manage customer requests and work with various teams. The ideal candidate will have at least 5 years of customer service experience, strong communication and organizational skills, and familiarity with Indian import regulations. The role offers an open-minded work environment and opportunities for career development.

Benefits

Working in an international team

Open-minded work environment

Attractive remuneration package

Training and career development possibilities

Long-term job perspectives

Qualifications

• Minimum 5 years of work experience in customer service.
• Experience in India's import procedures and regulations.
• Strong awareness of Indian business practices.
• Excellent verbal and written communications skills in English.

Responsibilities

• Manage customer requests like Purchase Orders and Shipment Dates.
• Aggregate customer forecast data for material replenishment planning.
• Collaborate with Sales and Supply Chain teams.
• Document customer complaints and liaise for resolution.

Skills

Customer service experience

Communication skills

Organizational skills

Problem resolution

Proactivity

Tools

Microsoft Business Central

Job description

Your tasks

• Manage customer requests, such as Purchase Orders and Shipment Dates, ensuring the best interests of both customers and the company.
• Aggregate and consolidate customer forecast data for material replenishment planning
• Collaborate with Sales and Supply Chain teams to meet customer demands
• Share Statements of Accounts and conduct follow-ups
• Engage with Customers Operations Teams to surface critical insides
• international import and export management
• Document customer complaints and liaise with the relevant departments for resolution
• Coordinate Supplier Registration documentation.

Your profile

• Min. 5 years of work experience in customer service
• Experience in India's import procedurs and regulations
• Strong awarness of Indian business practices
• Good communication and interpersonal skills
• Excellent organisational skills
• Resilient with an ability to resolve problems with own initiatives
• Being proactive, responsible, and willing to contribute with your ideas
• Excellent verbal and written communications skills in English

Beneficial skills

• Experience with Microsoft Business Central

We offer you

• Working in an international team
• Open-minded work environment where your opinion and ideas are valued
• Autonomy in decision-making within your scope of duties
• Attractive renumeration package
• Long-term job perspectives with further training and career development possibilities

About Wevo:

WEVO Operations APAC Pte. Ltd. is located in Singapore and together with companies in Germany, China and the USA, we are operating on an international scale to deliver German product quality around the world. We develop customised resin solutions, adhesives and sealing materials for electrical and electronic components in the automotive, home, engineering and energy sectors.

Our success is founded on highly qualified, committed employees and a positive working environment. Your prospects with us are excellent.