Senior Customer Service Representative Container Services

NEK LOGISTICS PTE LTD; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a Senior Customer Service Representative (CSR) to manage customer service operations related to container sales, rentals, and logistics services. The successful candidate will be responsible for handling customer inquiries, complaints, and coordinating with various internal teams. A diploma or degree in a related field and 3-5 years of relevant experience in logistics or shipping are essential for this role. Strong communication skills are required, with proficiency in English and knowledge of CRM systems being advantageous.

Qualifications

• Minimum 3-5 years of customer service experience in relevant industries.
• Strong problem-solving and customer-handling skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Act as the main point of contact for customer bookings and inquiries.
• Handle escalated customer issues and billing discrepancies.
• Coordinate with internal teams for service execution.

Skills

Customer-focused

Detail-oriented

Strong communication skills in English

Problem-solving skills

Ability to multitask

Education

Diploma or Degree in Business, Logistics, Supply Chain

Tools

MS Office

CRM systems

Job description

Overview

Job Title: Senior Customer Service Representative (CSR) – Container Services

Location: Singapore

Employment Type: Full-Time

Industry: Container, Logistics, Shipping

Job Description

We are looking for an experienced Customer Service Representative (CSR) to manage and support customer service operations related to container sales, rentals, and logistics services. This role requires strong coordination skills, industry knowledge, and the ability to handle complex customer issues while supporting junior team members.

The ideal candidate is customer-focused, detail-oriented, and experienced in a fast-paced logistics or shipping environment.

Responsibilities

• Act as the main point of contact for customers regarding container bookings, deliveries, collections, and service enquiries
• Handle escalated customer issues, complaints, and billing discrepancies professionally
• Coordinate closely with operations, transporters, depots, and internal teams to ensure smooth service execution
• Prepare quotations, service agreements, invoices, and related documentation
• Track container movements and provide timely updates to customers
• Maintain accurate records in CRM and internal systems
• Identify service gaps and recommend process improvements
• Ensure compliance with company policies, service standards, and operational procedures

Requirements

• Diploma or Degree in Business, Logistics, Supply Chain, or related field preferred
• Minimum 3–5 years of customer service experience, preferably in container, shipping, logistics, or freight industries
• Strong communication skills in English (Mandarin or other languages are an advantage)
• Proficient in MS Office and CRM systems
• Ability to multitask and work under pressure in a fast-paced environment
• Strong problem-solving and customer-handling skills

Preferred Skills & Experience

• Experience in container leasing, depot operations, or freight coordination
• Familiarity with invoicing, contracts, and service-level agreements (SLAs)
• Leadership or mentoring experience