Senior Customer Service Officer

AVENUE K PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading service provider in Singapore seeks an experienced customer service professional to manage and coach a team. Responsibilities include training team members, enhancing customer experience, and resolving complaints. The ideal candidate has a passion for customer service, excellent communication skills, and a professional appearance. Experience in the beauty industry is a plus.

Qualifications

• Experience in customer service.
• Well-groomed appearance.
• Ability to stay calm under pressure.

Responsibilities

• Manage and mentor team members.
• Train new and existing team members.
• Resolve customer complaints professionally.

Skills

Customer service enthusiasm

Communication skills

Digital literacy

Job description

Responsibilities

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus