Senior Customer Service Officer

MODU K PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a dedicated Customer Service Manager to enhance user experience. The manager will lead the team in providing excellent service, train staff, and implement strategies to retain customers. Ideal candidates are customer service enthusiasts with prior experience, excellent communication skills, and a professional demeanor.

Qualifications

• Prior experience in customer service preferred.
• Professional appearance and grooming required.
• Experience in the beauty line is a plus.

Responsibilities

• Manage and mentor the customer service team.
• Train new and existing team members.
• Resolve customer complaints effectively.

Skills

Communication skills

Customer service orientation

Calmness under pressure

Digital literacy

Job description

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus