Senior Customer Service Manager

KOERBER SUPPLY CHAIN SG PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading supply chain management company is seeking a Customer Service Manager in Singapore. The role involves developing team strategies, managing customer service sales opportunities, and establishing strong relationships with clients. Ideal candidates should have 3-5 years of experience in customer service management and a proven sales track record. The position requires excellent communication, negotiation, and presentation skills, along with a willingness to travel.

Qualifications

• 3 to 5 years in customer service and support management.
• Proven track record of success in service sales.
• Willingness to travel for client visits when required.

Responsibilities

• Develop annual team strategy and align with overall company strategy.
• Lead customer service team and manage sales opportunities.
• Establish and maintain strong customer relationships.

Skills

Customer service management

Sales strategies

Communication skills

Negotiation skills

Analytical thinking

Presentation skills

Job description

Duties & Key Responsibilities

• Develop annual team strategy and goals aligned with overall HQ CS strategy.
• Build and lead CS team.
• Identify, pursue and manage customer service sales opportunities and rebuild projects to drive revenue growth with new and existing customers, including mid size systems.
• Identify customer’s challenges and requirements for opportunities to provide tailored solutions for system improvement to meet their needs.
• Establish and maintain close relationships with new and existing customers through the entire sales cycle, from pre-sales to post-sales.
• Prepare sales proposal for upgrades and retrofits, review service agreement to negotiate with customers, ensuring mutually beneficial terms.
• Act as a key bridge between customers and the technical team, ensuring seamless communication and prompt resolution of issues and concerns.
• Build and maintain strong, friendly connections with customers, ensuring long-term trust and collaboration.
• Align, review and execute company’s sales strategy.
• Prepare and maintain accurate and up-to-date records of sales transactions, contracts, and customer interactions.
• Ensure all sales activities are conducted in compliance with company policies and industry regulations.

Goals

• Achieve sales growth targets for services and rebuild projects.
• Grow revenue from existing and new customers.
• Build strong customer relationships and ensure satisfaction.
• Identify and pursue new business opportunities.

Knowledge, Skills and Abilities

• 3 ~ 5 years in customer service and support management.
• Proven track record of success in service sales.
• Strong in communication, negotiation and analytical thinking skills.
• Effective and confident presentation skills.
• Willingness to travel for client visits and overseas when required.
• Dynamic and results-oriented.