Senior/Customer Service Executive

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading electronic components company based in Singapore is seeking a Senior Customer Service Executive to manage delivery and shipping operations. This role involves processing sales and purchase orders, coordinating with various stakeholders, and preparing vital documentation for smooth deliveries. The ideal candidate should have 5-10 years of experience, be fluent in English and Mandarin, and be available immediately. Attractive benefits include a fixed bonus and various allowances.

Benefits

AWS: 1 month

Fixed bonus: 1 month

Annual Leave: 14-20 days

Medical Leave: 14 days

Insurance Coverage

Transport Allowance

Mobile Allowance

Qualifications

• 5-10 years of customer service experience in a manufacturing company.
• Fluency in English and Mandarin required.
• Available immediately or on short notice.

Responsibilities

• Receive and process Sales Orders using the SAP system.
• Coordinate production and shipping operations.
• Prepare delivery and shipping documents for timely customer delivery.

Skills

Customer service experience

Fluency in English and Mandarin

Proficient in Microsoft Office

Familiarity with the SAP system

Education

Minimum 'O' Levels

Job description

Overview

Job title: Senior/Customer Service Executive
Reference ID: 35972

Our client, a publicly listed company specializing in electronic components, is currently seeking a Senior Customer Executive / Assistant Manager to join their team. The successful candidate will play a key role in managing delivery and shipping operations while providing critical support to the sales team. You will be reporting to the Customer Service Manager.

Responsibilities

• Receive and process Sales Orders using the SAP system, providing acknowledgments with estimated delivery dates based on standard lead times
• Process Purchase Orders to vendors accurately and efficiently
• Coordinate with various internal and external parties to ensure timely production and shipping of goods
• Manage and monitor the order backlog, collaborating with the Sales team to address any delivery or production issues
• Prepare delivery and shipping documents, and liaise with warehouses (Singapore and Philippines), forwarders, and transporters to ensure smooth and timely deliveries to customers

What You Will Receive

• AWS: 1 month
• Fixed bonus: 1 month
• Annual Leave: 14 days, up to a maximum of 20 days (based on the Financial Year: April to March)
• Medical Leave: 14 days
• Insurance Coverage
• Transport Allowance
• Mobile Allowance

Requirements & Preferences

• Must
• Minimum "O" Levels and above
• Approximately 5-10 years of customer service experience within a manufacturing company specializing in electronic component/or similar parts (not finished products)
• Fluency in English and Mandarin (Listening, Writing, Speaking) to effectively liaise with Chinese stakeholders
• Proficient in Microsoft Office
• Familiarity with the SAP system
• Available immediately or on short notice

-----------------
We regret that only shortlisted candidates will be notified.

Registration No.: R1654204 (Tang Yuen Teng Dorothy)
Recruitment Licence: 12C5051