Senior/Customer Service Executive

Reeracoen Recruitment; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a Senior Customer Service Executive. The role involves managing delivery operations, processing orders using SAP, and collaborating with the sales team. Candidates should have 5-10 years of customer service experience in a manufacturing environment and be fluent in both English and Mandarin. Competitive benefits include bonuses, medical leave, and allowances.

Benefits

AWS: 1 month

Fixed bonus: 1 month

Annual Leave: 14 days

Medical Leave: 14 days

Insurance Coverage

Transport Allowance

Mobile Allowance

Qualifications

• Minimum "O" Levels and above.
• 5-10 years of customer service experience in manufacturing.
• Fluency in English and Mandarin.

Responsibilities

• Receive and process Sales Orders using the SAP system.
• Coordinate with internal and external parties for productions.
• Prepare delivery documents and liaise with warehouses.

Skills

Customer service experience

Fluency in English

Fluency in Mandarin

Proficient in Microsoft Office

Familiarity with SAP system

Education

"O" Levels or above

Job description

Overview

Job title: Senior/Customer Service Executive
Reference ID: 35972

Our client, a publicly listed company specializing in electronic components, is currently seeking a Senior Customer Executive / Assistant Manager to join their team. The successful candidate will play a key role in managing delivery and shipping operations while providing critical support to the sales team. You will be reporting to the Customer Service Manager.

Responsibilities

• Receive and process Sales Orders using the SAP system, providing acknowledgments with estimated delivery dates based on standard lead times
• Process Purchase Orders to vendors accurately and efficiently
• Coordinate with various internal and external parties to ensure timely production and shipping of goods
• Manage and monitor the order backlog, collaborating with the Sales team to address any delivery or production issues
• Prepare delivery and shipping documents, and liaise with warehouses (Singapore and Philippines), forwarders, and transporters to ensure smooth and timely deliveries to customers

What You Will Receive

• AWS: 1 month
• Fixed bonus: 1 month
• Annual Leave: 14 days, up to a maximum of 20 days (based on the Financial Year: April to March)
• Medical Leave: 14 days
• Insurance Coverage
• Transport Allowance
• Mobile Allowance

Requirements & Preferences

• Must
• Minimum "O" Levels and above
• Approximately 5-10 years of customer service experience within a manufacturing company specializing in electronic component/or similar parts (not finished products)
• Fluency in English and Mandarin (Listening, Writing, Speaking) to effectively liaise with Chinese stakeholders
• Proficient in Microsoft Office
• Familiarity with the SAP system
• Available immediately or on short notice

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We regret that only shortlisted candidates will be notified.

Registration No.: R1654204 (Tang Yuen Teng Dorothy)
Recruitment Licence: 12C5051