Senior Customer Service Coordinator (Rental)

Pratt & Whitney; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading aerospace company in Singapore is seeking a customer service professional to manage engine events across the Asia Pacific region. The ideal candidate will have a diploma in Engineering Business and at least 2 years of customer service experience. Responsibilities include managing shop support, communicating with cross-functional teams, and providing after-hours AOG support. The role offers competitive remuneration, health benefits, and opportunities for career development.

Benefits

Career and skills development opportunities

Employee scholarship program

Comprehensive health benefits

On-the-job training

Competitive remuneration package

Qualifications

• Min 2 years of relevant customer service experience.
• Mature disposition and strong business acumen.
• Ability to work independently and support AOG requests.

Responsibilities

• Manage engine and rental engine events for customers in Asia Pacific.
• Communicate customer requirements to relevant departments.
• Provide after-hours support for AOG situations.

Skills

Customer service experience

Analytical skills

Excellent communication skills

Interpersonal skills

Education

Diploma in Engineering Business or related field

Tools

SAP

Microsoft Office

Job description

Date Posted: 2025-08-29

Country: Singapore

Location: 10 Loyang Crescent, Singapore

Position Role Type: Unspecified

What You Will Do

• Manage shop engine and rental engine events for customers across the Asia Pacific region.
• Communicate customer requirements and expectations clearly to relevant departments within P&W/C to coordinate rental engine support and shop inductions.
• Collaborate with cross-functional teams (Sales, Programs, LeaseCo, Shop) to meet customer needs, evaluate options, and develop effective support solutions.
• Provide after‑hours and weekend support for AOG (Aircraft on Ground) situations, as required.
• Ensure all customer queries are addressed and responded to in a timely and professional manner.
• Participate in regular network meetings to provide updates on engine deployment, availability, and shop status.
• Liaise with customers to manage 3‑month forecasts for rental engine needs and scheduled/unscheduled shop visits.
• Utilize tools and systems such as SAP, CRM, EMF, and SharePoint to manage data and communication.
• Build and maintain strong, trust‑based relationships with customers throughout the region.
• Participate in cost reduction initiatives and other continuous improvement projects.

Qualifications You Must Have

• Diploma in Engineering Business or any other related field.
• Min 2 years of relevant customer service experience.
• Candidates without prior experience are welcome to apply as training will be provided.
• Demonstrates a mature disposition, strong business acumen, and excellent interpersonal skills.
• Able to work independently at times and support off‑hours Aircraft on Ground (AOG) requests.
• Strong analytical skills with the ability to assess customer requirements and identify opportunities.
• Excellent verbal and written communication skills, with the ability to build and maintain long‑term customer relationships.

Qualifications We Prefer

• Supply Chain and Logistics experience on international shipments and warehousing management.
• Understanding of engine leasing or maintenance, repair & overhaul (MRO) operations.
• Proficient in Microsoft Office applications and SAP systems.

What We Offer

• Career and skills development opportunities.
• Employee scholarship program for further education.
• Comprehensive health, medical and dental benefits.
• On‑the‑job training and in‑house/external certifications.
• Competitive remuneration package.
• Allowance and overtime benefits where applicable.
• Company transport provided.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.