Senior Customer Service Coordinator

Barn & Potter; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading customer service company in Singapore is seeking a professional to manage customer accounts, providing onsite support and maintaining strong client relationships. The ideal candidate should have a diploma in a related field and 3–5 years of experience in customer service or account coordination. This role requires strong communication skills and a willingness to travel to client sites frequently.

Qualifications

• Minimum 3–5 years of experience in customer service, account coordination, or client support roles.
• Willing and able to travel to customer sites regularly within Singapore.
• Knowledge of manufacturing or supply chain processes will be an advantage.

Responsibilities

• Act as the primary point of contact for assigned customer accounts.
• Manage end-to-end customer order processing.
• Collect and address customer feedback or complaints onsite.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Education

Diploma or higher in Business Administration, Customer Service, Supply Chain or related field

Job description

Key Responsibilities:

• Act as the primary point of contact for assigned customer accounts, providing regular onsite support to maintain strong client relationships.
• Visit customer locations to assist with order coordination, delivery arrangements, and product/service enquiries.
• Manage end-to-end customer order processing, from order receipt to delivery and invoicing.
• Coordinate closely with internal departments (production, QA, warehouse, and logistics) to ensure timely and accurate fulfilment of customer requirements.
• Collect and address customer feedback or complaints onsite, ensuring prompt follow-up and resolution.
• Assist in the preparation of service reports, order summaries, and performance metrics for key accounts.
• Ensure customer documentation such as delivery orders, product specifications, and service reports are accurately maintained and filed.
• Provide training or product briefings to customer teams when required (e.g. on product usage, packaging requirements).
• Support business development and account management by identifying potential upselling or service improvement opportunities during site visits.

Requirements:

• Diploma or higher in Business Administration, Customer Service, Supply Chain, or related field.
• Minimum 3–5 years of experience in customer service, account coordination, or client support roles
• Willing and able to travel to customer sites regularly within Singapore.
• Strong interpersonal, communication, and problem‑solving skills.
• Comfortable working both independently onsite and collaboratively with internal teams.
• Knowledge of manufacturing or supply chain processes will be an advantage.