Senior Customer Service Coordinator

BARN & POTTER PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A customer service firm in Singapore seeks a Customer Account Coordinator to manage client relationships and order processing. Responsibilities include onsite support, issue resolution, and collaboration with internal teams. The ideal candidate has 3–5 years of relevant experience, strong communication skills, and is willing to travel within Singapore.

Qualifications

• Minimum 3–5 years of experience in customer service or account coordination.
• Willing to travel to customer sites regularly within Singapore.
• Comfortable working independently and with teams.

Responsibilities

• Act as primary contact for assigned customer accounts and maintain relationships.
• Manage end-to-end customer order processing.
• Collect and address customer feedback or complaints onsite.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Education

Diploma or higher in Business Administration or related field

Job description

Key Responsibilities:

• Act as the primary point of contact for assigned customer accounts, providing regular onsite support to maintain strong client relationships.
• Visit customer locations to assist with order coordination, delivery arrangements, and product/service enquiries.
• Manage end-to-end customer order processing, from order receipt to delivery and invoicing.
• Coordinate closely with internal departments (production, QA, warehouse, and logistics) to ensure timely and accurate fulfilment of customer requirements.
• Collect and address customer feedback or complaints onsite, ensuring prompt follow-up and resolution.
• Assist in the preparation of service reports, order summaries, and performance metrics for key accounts.
• Ensure customer documentation such as delivery orders, product specifications, and service reports are accurately maintained and filed.
• Provide training or product briefings to customer teams when required (e.g. on product usage, packaging requirements).
• Support business development and account management by identifying potential upselling or service improvement opportunities during site visits.

Requirements:

• Diploma or higher in Business Administration, Customer Service, Supply Chain, or related field.
• Minimum 3–5 years of experience in customer service, account coordination, or client support roles
• Willing and able to travel to customer sites regularly within Singapore.
• Strong interpersonal, communication, and problem‑solving skills.
• Comfortable working both independently onsite and collaboratively with internal teams.
• Knowledge of manufacturing or supply chain processes will be an advantage.